Lex Dufrey Email and Phone Number

Specializing in Housing Management for EMP, a corporate event planning and management company producing exciting and compelling events worldwide. EMP's event registration services team provides corporate clients with a seamless transition from pre-event to on-site to post-event wrap-up.

8+ years as a Club Manager, six of them managing four brands concurrently, sending 18 Club shipments per year, with an overall membership of 8,000+.• Proven track record of working well under the pressure of looming deadlines and shifting priorities.• Demonstrated exceptional organizational and time-management skills in a fast-paced, multitasking environment where the work load frequently requires 50-70 work weeks from September through May.• Created and instituted member… Show more 8+ years as a Club Manager, six of them managing four brands concurrently, sending 18 Club shipments per year, with an overall membership of 8,000+.• Proven track record of working well under the pressure of looming deadlines and shifting priorities.• Demonstrated exceptional organizational and time-management skills in a fast-paced, multitasking environment where the work load frequently requires 50-70 work weeks from September through May.• Created and instituted member acquisition and retention strategies including rolling out new services, options, promotions, incentives and benefits.• Increased membership by more than 15% annually since 2009. Consistently exceeded annual membership and sales goals, recently by as much as 237%.• Represented Korbel and the Heck Estates brands at offsite events, seminars and conferences.• Developed and administered departmental budget.• Managed vendor relationships: bids, negotiation, contracts and supervision.• Gathered and analyzed data from a variety of industry and web-based channels: best practices, commission structures, sales, shipping systems, compliance law, etc.• Recruited, hired, trained, evaluated and managed Club Coordinators and Assistants. Trained, motivated and assessed brand ambassadors with regard to policies, procedures, best practices, brand alignment and member acquisition and retention.• Created, developed and coordinated all club events including pick-up parties, winemaker dinners, tours, themed and holiday parties, canoe trips, etc. All sold out and wait-listed after the first year.• Processed all Club Runs, case sales and re-orders.• Oversaw PCI (Payment Card Industry) compliance policies and practices, ensuring the safety of sensitive and confidential customer information.• Inventory management.• E-Commerce Asst. Mgr.: wrote, edited and updated website content; sales; customer service.• Designed, edited and wrote content for newsletters and marketing collateral. Show less

Created and administered project plans: assigning and overseeing tasks, advising stakeholders, tracking deliverables and deadlines. Interdepartmental communications liaison. Research and analysis.Wrote and edited end-user manuals (User, Operator and Admin Guides), tech specs, reports, training collateral and other content.

Created and administered project plans: assigning and overseeing tasks, advising stakeholders, tracking deliverables and deadlines. Interdepartmental communications liaison. Research and analysis.Event coordination: planning, venue procurement, vendor management, staffing, caterers, travel arrangements, hotel accommodations, rentals, support docs.

Managed training calendar. Scheduled and evaluated trainers/instructors. Developed and edited course content. Trained, assessed and managed volunteer staff. Managed departmental budget. Coordinated course logistics: venues, vendor management, staffing, marketing, sales, enrollment, multimedia tools, coursework and materials.Educational and hospitality events. Formal and casual. Two hours to several days in duration. 10 – 100 attendees/guests. Demonstrated skills: planning… Show more Managed training calendar. Scheduled and evaluated trainers/instructors. Developed and edited course content. Trained, assessed and managed volunteer staff. Managed departmental budget. Coordinated course logistics: venues, vendor management, staffing, marketing, sales, enrollment, multimedia tools, coursework and materials.Educational and hospitality events. Formal and casual. Two hours to several days in duration. 10 – 100 attendees/guests. Demonstrated skills: planning, development, venue procurement, vendor management, staffing, décor, caterers, entertainers, travel arrangements, hotel accommodations, rentals, support docs and student tools/materials for courses & seminars.Exacting data entry and record keeping. Digital and hardcopy filing. Phones. Correspondence. Graphic design, page layout, print runs. Customer service and support. Calendaring/scheduling. Advanced spreadsheet and report generation. Show less