Lex Ripas Email and Phone Number

DIGITAL MARKETING (Elite Team) Concentrix | Google (Ayala,Makati PH) Oct 2021- Aug 20241. Recognized as the top agent in 2023 for exceptional performance and customer satisfaction.2. Awarded multiple monthly recognitions for consistent excellence and exceeding performance targets.3. Provided high-quality support and solutions to a diverse client base, resolving complex issues efficiently.4. Contributed to team training and development by sharing best practices and strategies for success.5. Assisting & guiding AU-NZ agencies with their accounts; providing recommendations and help with resolving their concernsSALES & LICENSING SPECIALISTConvergys (Edsa, Mandaluyong PH)July 2015 - July 2019Recipient/Awards:1. Sales Professional Award (April – June 2016)2. Sales Professional Award (July – September 2016)3. Sales Agent Excellence Award (July – September 2016)4. Sales Professional Award (October – December 2016)5. Sales Agent Excellence Award (October – December 2016)6. Sales Agent Excellence Award (January – March 2017)7. Top Agent for the Month of April and May 20178. Top Agent for the Month of October 2017___________________________________________________________Teleperformance (Edsa, Mandaluyong) July 2013 – July 2015Telstra Wireline Residential & Business Faults• July 2013 – January 2014 - (CSR for TELSTRA WIRELINE (Residential)• February 2014 – July 2014 - Trained for Telstra Wireline (Business) • July 2014 – December 2014- Subject Matter Expert• January 2015 – July 2015- Service Specialist (Level 1 and 2)Recipients/Awards:o Certificate of Recognition – Interaction per hour for hitting 5.95 for WE0405, the highest from PSTN EDSA.2013-2015 @ Teleperformance AU Account (Telstra Wireline)- CSR for 6 months-Then, was trained to Telstra Wireline Business Support -After that, I became a Subject Matter Expert-Promoted to a Service Specialist2015-2019 @ Convergys/Concentrix (AU Microsoft Professional Support and Sales & Licensing)-Technical Support for 1 year-Then, I got promoted to Sales & Licensing Intake Specialist & Team LeaderMagellan Solutions2019 – 2022Served as Intake Specialist for the National Disability Group (NDG), managing and processing client information efficiently.Led teams for The Product Evaluations and Print IT projects, overseeing workflow and ensuring quality standards were met.Coordinated with stakeholders to improve processes and deliver high-quality results in a timely manner.