• Oversee all backstage operations including shipment processing, reverse logistics, and supply budget, while maintaining metrics and ensuring compliance• Ensure onstage operations meet visual standards through retrofit enhancements, stock replenishment, and cycle counting to capture inventory inaccuracies• Plan and schedule weekly merchandising updates and marketing promotions using company systems and software, and inspect execution, overcoming roadblocks through coaching and team development• Monitor head office communications and projects by updating the operations calendar and coordinating for timely completion• Support HR by selecting candidates based on prescreens, conduct interviews for new hires, and provide onboarding training to elaborate on store policies and client service expectations• Manage and multitask all store activities, ensuring business needs are met while prioritizing the client experience• Lead employees by setting an example with company values, coaching over 20 team members daily, redirecting tasks and challenging performances• Use Excel spreadsheets to view the store’s daily schedule and business plans, make adjustments to balance unpredictable hours and optimize business operations

• Strategize and plan brand events with direct manager to increase store traffic, client engagement, and key performing metrics• Promote and support brand events to the team through creating and designing content for the store’s social media accounts, store information boards, and touch base meetings• Collaborate and book training dates via email, building lasting relationships with brand partners to provide employees with education and selling techniques on core products• Track and analyze metrics to surpass goals, conduct business reviews, and discuss successes and opportunities with direct manager• Encourage work-life balance and contribute to the Culture Committee by utilizing the store’s private Instagram to celebrate employees with personalized digitally created images• Provide daily feedback reports to Head Office partners regarding event results and brand partner performances• Multi-client service while ensuring they receive the best experience from the team

• Assisted purchasing clients and use company values to make a lasting impression at cashwrap• Expert with all types of POS transactions including purchases, exchanges, in-store and online returns, mobile POS, and online ordering systems• Monitored cashwrap operations by supervising complicated returns, delegated tasks with the team, and stocked supplies and samples when needed• Followed Operational Excellence and Loss Prevention standards by authorizing return transactions, prevented fraudulent measures, and ensured all cash handling procedures are performed• Assisted several clients throughout the store, and provided an elevated experience• Trained Beauty Advisors on POS functions, store policies, and client service expectations• Effectively solved problems with POS technical issues and system errors• Consistently merchandised add-on displays to achieve sales goals

• Responsible for overseeing over 20 sales associates• Successfully managed schedules, cash floats, and store layout• Balanced a daily cash register, which included credit and debit transactions, and prepared deposit slips to close the store• Analyzed results of the store’s performance and adjusted objectives• Consistently have been over 100% to sales goal year after year

• Overcame objections through product knowledge and offered alternatives to provide excellent customer service and meet sales goals• Multitasked a number of customers at once using my organization skills, while ensured they are happy with their product • Took initiative to organize and plan the layout of the store with new trends using my creative and artistic skills during slow traffic times • Used analytical skills to restock products and calculate inventory to control assets and ensure there is enough product on the floor• Worked with a team on a daily basis to answer trainee questions, helped co-workers with products they needed and ensure the store’s operation is running smoothly

• Served over 20,000 customers by memorizing orders and calculating payments mentally for transactions• Prepared orders and socialized with customers to understand what they are looking for and gain customer loyalty• Trained and supervised over 20 new employees to operate the service and provide exceptional service

• Pulled items and prepared clothes for back stock and the floor• Supervised fitting rooms and assisted customers• Organized and refolded clothes on the floor• Performed and accomplished tasks for clearance items