Lexes Kelly Email & Phone Number

Atlanta, GA, US

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Efficiently reconciled daily financial transactions and prepared detailed audit reports. Provided exceptional customer service during check-ins and check-outs, and ensured hotel security during overnight shifts. Coordinated with housekeeping and maintenance teams to resolve overnight issues.

Alpharetta, Georgia, United States

Managed front office operations, including interviewing, training, and scheduling associates. Actively handled guest interactions, billing, and requests, while resolving complaints effectively. Enhanced guest satisfaction through strategic engagement and relationship-building activities

Atlanta, Georgia, United States

United States

Managed online and phone reservations to optimize hotel occupancy, demonstrating effective organizational and communication skills.Proactively resolve customer conflicts via phone and email, resulting in a remarkable 25% increase in customer satisfaction.Coordinated with housekeeping staff to uphold Hyatt's high standards and ensure guests' needs were.

Durham, North Carolina, United States

Provided direct support to the founder in implementing processes, managing client communications, and scheduling, resulting in a 60% increase in company capacity.Effectively managed remote freelancers, ensuring project deadlines were met through efficient email communication, scheduling, and project management, achieving 100% on-time completion of project.

Led and supervised a team of 25 employees, implementing new standards to foster team camaraderie and ensure consistent shift coverage.Maintained an internal database to track inventory needs, preventing loss, and ensuring customer satisfaction.Addressed customer concerns by processing refunds and mediating complaints, resulting in a notable 20% increase in.