Alexis H. Email & Phone Number

New York City Metropolitan Area

Simultaneously providing full support for the Chief Operating Officer (inc. finance department) and the Chief Human Resources Officer for 18 months. Coordinates a high volume of meetings with teams across multiple functions and time zones. Manages all logistics for department meetings and events (9 different individual teams across Human Resources, Operations, and Finance) Provides calendar audits for executives to help prioritize their time and partner to propose changesDecreased & protected working hours to offer more of a work/life balanceInitiated and maintains a central supply of office supplies for all 200 employees to eliminate costs from individual purchasesPlanned and organized team retreat, liaised with facilitators and vendors to create an environment for learning and successCollaborated with the executive team to create change within the organization, and shape a positive work culture that aligns with Cartier’s values Process expense reports for both executives using ConcurPartner with the internal communications team to plan and execute large scale events in and out of the office for new and legacy events Developed a monthly breakfast for skip level employees to meet executives; create and led activities for connection and breaking down walls with employees Handles a large amount of discrete information across the companyCoordinates travel arrangements and meetings for international executives and clients. Works with building services, including security and reception teams, to manage seamless entry for visitors Travels with the executive team to ensure plans are organized and prepared for arrivalRemodeled org chart design and maintenance with department coordinatorOversees onboarding for new team members by connecting with IT, planning meet and greets, and being a dedicated host

Greater New York City Area

- Lead office management for a music entertainment law firm with a high-profile clientele of entertainers, producers, actors, television personalities and songwriters. - Prepare and invoice benefits agreements and serve as a key point of contact for internal and external clients, ensuring all inquiries related to billing and contracts are resolved professionally and in a timely manner- Liaise and build rapport between clients and attorneys with high level of excellence ensuring all clients experience first-rate service as well as efficient execution of agreements- Train and mentor employees to efficiently utilize key software as well as knowledge transfer, ensuring team members are well versed in corporate systems and standardized processes- Develop troubleshooting solutions for technology issues resulting in reduction in error rate and positive overall customer satisfaction, escalating to IT team as needed- Establish and maintain relationships with vendors, oversee completion of tasks and payment- Healthcare and benefits administrator- Bookkeeper, including processing incoming bills- Assist with onboarding new employees and recruiting efforts for the firm- Design office marketing materials - Client holiday greetings, company merchandise, and stationary- Establish Human Resources practices and protocols, including communication about DEI and anti-harassment policies.- Partner with building management and maintenance teams to ensure high standards- Plan logistics for on-site and off-site meetings, organize team building activities- Coordinate all materials for each employee including technology, entertainment devices, furniture and office supplies

New York City Metropolitan Area

Managed two unique department executives’ calendarsProvided calendar audits for executives to help prioritize their time and partnered to propose changesCreated a weekly recurring schedule pattern for complex calendars which allowed more time with direct and indirect reportsPartnered with the office manager to ensure standard protocols were in place as staff returned after the pandemicCoordinated meetings and workshops (e.g., managing the calendar, invitations, and logistics) with teams across multiple functions. Planned and organized team, and company-wide on-site and off-site events.Assisted with establishing budgets for quarterly team events which weren’t in previously in placeWrote a guide for mid-level management to plan small team events independentlyPlanned and executed all travel logistics for executivesWorked cross-functionally with various executives to discretely schedule events and meetingsDeveloped creative outings to build on development, and community that aligned with company valuesCoordinated networking and celebratory events with potential and existing clientsCollaborate with recruiting coordinator to assist with onboarding and interview scheduling

Long Island, Ny

Facilitated trainings and product presentations for customers and retail staff.• Developed multimedia training materials and curriculum designed to support customer and staff trainings.• Planned multiple nationwide events designed to promote a sense of community for regionally dispersed teams.• Trained business professionals on Apple products to increase productivity.• Scheduled trainings for upwards of six hundred employees and managed communication between retail locations and corporate offices. • Commissioned facilitators and prepared them for store wide development sessions.• Advised staff members on their personal development plans and devised session topics to meet their needs.• Collaborated with leadership to create programs based on Apple’s core mission and values.• Created a developmental program for leadership in the market.

Long Island, New York

• Utilized Apple’s Steps of Service to create a unique customer experience.• Managed large groups of customers in-store during new product launches.• Supported management teams to pilot business, customer, and employee programs that introduced new and upgraded products. • Developed solutions for guests with customer service related concerns.• Met and exceeded expected sales, One to One, and Apple Care expectations.• Lead facilitator summer in-store youth summer camps.

Greater New York City Area

• Managed the distribution of videos for all in-house dubbing-related and video file issues, created assets, and maintained project flows. • Supported the production of music video projects for high-profile entertainment clients.• Arranged travel for executive level staff and artists.• Coordinated production support of video shoots.• Partnered with department heads to determine selection of directors and producers.• Engaged key vendors for video shoots, managing the hiring and supervision of b-roll crews.