Volunteering assisting clients, maintaining excellent customer service in a retail setting while fostering a positive and welcoming environment for clients and team members. Requires effective communication, cultural sensitivity, and collaboration within a diverse team of volunteers and clients. Implemented ways to optimize existing processes, e.g., implementing changes to the Centrepay system to improve usability for staff and accuracy of records. Remains calm under pressure and uses… Show more Volunteering assisting clients, maintaining excellent customer service in a retail setting while fostering a positive and welcoming environment for clients and team members. Requires effective communication, cultural sensitivity, and collaboration within a diverse team of volunteers and clients. Implemented ways to optimize existing processes, e.g., implementing changes to the Centrepay system to improve usability for staff and accuracy of records. Remains calm under pressure and uses interpersonal techniques to make clients feel heard, supported, and comfortable discussing their needs. Collaborates with the Team Lead to assess and refer clients to additional support providers such as Legal Aid or Emergency Housing services. Proactively addresses customer complaints and collaborates with on-site social workers to aid in de-escalating situations with aggressive clients. Underwent training to ensure food safety practices were being met, contributing to a safe and hygienic environment. Show less

With a flair for web and graphic design, I specialize in crafting visually appealing and user-friendly websites on platforms like Square Space and Wix. My expertise extends to developing effective content strategies for social media platforms such as Instagram and Twitter, aligning with current needs and future-proofing considerations. Additionally, I create comprehensive documentation and offer client training, empowering users to autonomously manage their social media and website content.

Alexi is a freelance writer focusing mainly on works of creative non-fiction and personal essays. They utilise the professional skills gained over two decades years of writing in professional contexts, combined with their extensive personal experience. Their work seeks to explore and challenge the ideas surrounding queerness, disability, non-binary gender and the experience of living multiple intersecting identities.

All duties associated with the Customer care and Optical Dispensing role are including in this role. Additionally I was responsible for the reconciling and payment of all supplier accounts, the creation of store budgets, customer complaints handling, and resolution. Other responsibilities included managing our social media presence, visual merchandising for the liverpool store and much of the in house graphic design work.

I am responsible for assisting patients in selecting the perfect frame and lensesby balancing their script, budget and aesthetic considerations. I believe glasses deserve to be more than just a tool; when done right they can be a fashion accessory as well. I am skilled frame adjustments to ensure a comfortable fit and a great look as well as miscellaneous small repairs of frames, e.g. screw replacements.I have been responsible for a majority of lens dispensing for the store… Show more I am responsible for assisting patients in selecting the perfect frame and lensesby balancing their script, budget and aesthetic considerations. I believe glasses deserve to be more than just a tool; when done right they can be a fashion accessory as well. I am skilled frame adjustments to ensure a comfortable fit and a great look as well as miscellaneous small repairs of frames, e.g. screw replacements.I have been responsible for a majority of lens dispensing for the store on myrostered days and have experience across a wide range of lens types. Dispensing requires attention to detail, the ability to meet consistently high quality standards and deadlines. Other responsibilities include ordering stock from all the major suppliers, handling warranties and repairs with suppliers, invoicing and frequentlyopening and closing duties for the store including cleaning and cash up. Show less

I was responsible for guaranteeing the quality of contact information on the; website for franchises across Australia, New Zealand, Indonesia andIndia. Quality control of new staff details by regional teams to fixinconsistencies and mistakes. I also retouched the staffphotographs, editing them before they went onto the main site.I helped with the development of the in-house property management packageby researching, designing and implementing templates and content. I… Show more I was responsible for guaranteeing the quality of contact information on the; website for franchises across Australia, New Zealand, Indonesia andIndia. Quality control of new staff details by regional teams to fixinconsistencies and mistakes. I also retouched the staffphotographs, editing them before they went onto the main site.I helped with the development of the in-house property management packageby researching, designing and implementing templates and content. I alsodesigned the manuals, CDs and CD covers for this package. I also did PR mail-outs regarding upcoming software releases and work done in the department.AchievementsMy broad understanding, people skills and autonomy meant I was in demand toassist in a variety of capacities in the technology team. This included filling in forthe Assistant to the Manager of the Technology department to handle incomingemail and urgent requests when she was absent.; International Operations Show less

I was responsible for triage of incoming customer queries, requests andcomplaints. I often answered upwards of 100 customer emails a day from the; site, supplying telephone, fax and address details for franchises.I also did a large amount of data entry for reward programs which requirecareful focus on a lot of detailed information; some of these programs are verypicky about the quality of the data.AchievementsMy manager recognized that I wasn't really being challenged… Show more I was responsible for triage of incoming customer queries, requests andcomplaints. I often answered upwards of 100 customer emails a day from the; site, supplying telephone, fax and address details for franchises.I also did a large amount of data entry for reward programs which requirecareful focus on a lot of detailed information; some of these programs are verypicky about the quality of the data.AchievementsMy manager recognized that I wasn't really being challenged, resulting in morework and a promotion. At the same time the team leader went on extendedleave, so I ended up doing both my new and my old job whilst training myreplacement while she was away. Show less