Lexi Morrison Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

As the Manager of a team of Training Coordinators within Leader Member Support (LMS), I drive the strategic development and execution of comprehensive training materials for new and current employees in Salt Lake and global Area Offices. Our collaborative efforts aim to cultivate a culture of continuous learning and growth, empowering individuals with the knowledge and skills necessary for individual success in their roles.

Salt Lake City, Utah, United States

-Design and update training curriculum to ensure consistency and elevate the learning experience for each area office worldwide.-Develop innovative training and mentoring approaches aligned with psychological learning principles.-Create engaging Instructor-Led and Web-based training modules using tools like Articulate RISE and PowerPoint.-Collaborate with various departments and external agencies to ensure accurate and relevant information is delivered to employees.-Assess training needs by actively monitoring performance and addressing employee concerns.

-Create comprehensive training programs for new and existing employees, focusing on delivering effective learning experiences.-Plan and implement training schedules for a team of 45 employees to enhance their job performance and knowledge.-Provide day-to-day assistance and mentorship to over 60 employees, ensuring they have the necessary support to excel in their roles.-Collaborate with Team Managers to identify floor needs and improve processes tailored to the needs of the agents.

Greater Salt Lake City Area

• Provides superior customer service when answering over 1,000 calls and emails every quarter• Resolves customer inquiries quickly and efficiently with averaging 5 minutes per call• Documents accurate data for each interaction received • Promoted from a temporary employee to permanent employee within first month • Trained 40 employees on new policies and procedures regarding COVID-19 in order to serve customers without delay

Flagstaff, Arizona Area

• Cleaned and organized office area including filing and basic cleaning tasks• Managed office inventory by checking in and restocking shelves• Prepared packages for shipment, pickup, and courier services, for prompt delivery to customers

Master'S Degree, Industrial And Organizational Psychology

Bachelor'S Degree, Psychology

Associate Of Science - As, Small Business Management And Entrepreneurship