Call Center Representative
CurrentAssisted customers with account updates, new service additions and promotional offers.Maintained high productivity by efficiently processing cash, credit, debitProcessed all sales transactions accurately and promptly to prevent long customer wait timesMet or exceeded call speed, accuracy and volume benchmarks on consistent basis.Documented conversations with customers to track requests, problems and solutions.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Managed customer expectations by clarifying needs, identifying options and recommending products and services.