Welcomed guests into our theatre. Directed guests for up to six shows at a time to their correct theatre, as well as concession and restroom locations. Scanned tickets for guests. Actively and efficiently communicated to respective production house managers scan counts, capacity, and helped carry out latecomer seating policies according to what each production preferred. F-03 Fire guard certification pending.

- Resolved guests' complaints while maintaining positive customer environment.- Lead walkthroughs throughout Tilles to those who wanted to rent out facilities forshows.- Managed day-to-day FOH operations to drive quality, standards, and meet customerexpectations.- Scheduled attendance of Public Safety, Security, and Facilities when needed for and during performances.- Maintained positive team environment by encouraging teamwork and respect inaccordance with company mission.- Addressed guest concerns and resolved all issues to guests' satisfaction.- Worked closely with Artists' teams to ensure smooth and safe shows for performers.- Worked in food service when VIP lounge is in use. Prepared the room to be open, arrangedhors d'oeuvres to be served, and served food and drinks to the guests in the lounge.- Performed cash handling activities and secured nightly bank deposits.- Managed staff schedules and maintained adequate coverage for all shifts.- Developed unique events and special promotions to drive sales.- Handled crowd control to maintain order and prevent overcrowding.- Handled emergencies according to policy and ensured the patron is safe and taken care of,whether it be staying at the theatre or leaving by ambulance.

- Welcomed guests to theater with friendly demeanor and smile.- Answered phone calls from patrons inquiring about the theater and helped them to have aclear understanding.- Sold up to $2,500 in ticket sales per week.- Prepared and mailed receive-by-mail tickets to patrons in a timely manner.- Performed cash, card and check transactions to complete customer purchases.- Identified and resolved discrepancies and errors in customer accounts.- Maintained current knowledge of promotions and highlighted sales to customers.- Processed refunds and exchanges in accordance with company policy.

- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.- Controlled line and crowd with quick, efficient service.- Cleaned counters, machines, utensils, and seating areas daily.- Listened carefully to customer requests and created personalized, delicious beverages,which improved sales.- Memorized recipes for specialty coffee beverages and seasonal offerings.-Made and served brand-specific café beverages with focus on speed, quality andconsistency.- Learned special recipe items and seasonal offerings to best meet customer needs.