Alexis Crosby Email & Phone Number

Boston, Ma, Us

Program Coordination: Manage day-to-day operations of after-school coding programs, ensuring smooth execution of schedules and class logistics.Coaching Support: Assist with coding instruction, providing hands-on guidance to students in languages like Python, JavaScript, and Scratch.Student Engagement: Foster a positive and inclusive learning environment, helping children develop critical thinking and problem-solving skills through coding projects.Curriculum Assistance: Collaborate with senior instructors to adapt and deliver coding lessons tailored to different age groups and skill levels.Parent Communication: Maintain regular communication with parents, providing updates on student progress and program activities.Tech Support: Troubleshoot technical issues with coding platforms, ensuring minimal disruptions during lessons.

Pembroke, Massachusetts, United States

•Managed secure delivery and handling of over 1000 sensitive documents daily, enhancing data protection protocols.•Implemented a tracking system, boosting customer satisfaction by 20% through efficient data management.•Negotiated with customers to establish secure drop-off points, enhancing the safety and reliability of the delivery process.•Audited delivery processes, identifying and mitigating 15+ security risks, strengthening operational safety.

Falmouth, Massachusetts, United States

•Managed a digital database of 10,000+ patient images, ensuring secure, accurate, and efficient data handling.•Enforced strict guidelines for the use of radiology information systems, leading to an improvement in compliance with HIPAA regulations, highlighting a strong understanding of privacy laws and data protection.•Supported a team of 35 radiologist technicians/ radiologists, by communicating lab work results to over 250 patients daily.•Engaged with patients warmly and efficiently, ascertaining relevant patient history and relaying information to the radiologist technician to facilitate fast and pleasant appointments, ultimately contributing to an average wait time of less than 15 minutes.

Weymouth, Massachusetts, United States

• Facilitated engaging virtual learning sessions for students, ensuring comprehension of online tools and materials.• Collaborated with educators to adapt lesson plans for remote delivery, aligning with students' academic goals.• Developed interactive activities to keep students motivated and reduce screen fatigue during remote sessions.

Foxborough (Foxboro), Massachusetts, United States

As a Keyholder at Tanorama, I oversaw store security, provided top-notch customer service, and exceeded monthly sales targets.• Managed opening and closing procedures to ensure store security and readiness for operations.• Promoted and upsold tanning packages and skincare products to contribute to monthly sales targets.• Conducted inventory checks, restocked supplies, and ensured product availability to meet customer demand.

Norton, Massachusetts, United States

•Led the digital asset management initiative, organizing and securing a library of over 5,000 design files and client projects, reducing retrieval times and enhancing data protection practices.•Collaborated closely with the IT department to upgrade design software and hardware, contributing insights that optimized system performance and security measures, highlighting an interdisciplinary approach to technology solutions.•Interacted with customers through live chat, email, inbound and outbound calls, fielding approximately 300 customer-facing interactions per day.•Resolved conflict by empathizing with clients to de-escalate problems, including diagnosing and actively rectifying billing issues, ultimately resulting in positive Yelp reviews and 5.0 Google rating.