Quality Assurance - Sales
- Responsible for supporting and assisting roughly 160 Sales Advisors- Monitors Schedule Adherence - Assists in training - Creates and provides presentations - Fulfills requests such as, contract adjustments/changes- Monitors Teams chats- Executes monthly audits on each Sales Advisor to measure or correct client interactions in order to meet established quality standards - Works closely with Sales Managers to assist with any additional tasks and discusses areas of opportunity, high priority items, and any changes happening currently or in the future.