∙ Managed detailed scheduling of 80+ employees to ensure adequate staffing during high-volume seasons∙ Supervised and assisted in the reservation, check-in and launch process of rafting trip for over 1,000 customers per day∙ Successfully developed brand's merchandise and apparel line which increased store sales by 58%∙ Created and maintained multiple social media platforms to boost brand awareness and increase community engagement by 38%∙ Managed relationships and agreements with 15+ vendors ∙ Assisted with the development and execution of marketing strategies to find creative revenue generating approaches∙ Ensured a memorable and seamless customer experience through helpful guest services, genuine and friendly assistance and exceptional interpersonal skills

• Owned and managed a pipeline of prospects and clients across the full sales cycle from start to finish including cold calling/emailing, pitching, negotiating, and closing• Analyzed the prospect’s business goals, anticipated future needs, and helped determine which Yelp campaign would be ideal for each individual business• Maintained a high volume of daily outbound sales calls speaking to executives across small business verticals in assigned territory• Expanded excellent communication skillset to ensure the Yelp value proposition is clearly articulated using consistent execution of Yelp's internal sales methodology• Demonstrated exceptional negotiation skills and emotional intelligence when overcoming client objection and rejection• Proactively tracked, updated, and maintained pipeline using salesforce, Yelp’s internal CRM system

• Ensured exceptional office operations of the NYC office by simultaneously handling all administrative and receptionist responsibilities in a fast paced environment with minimal supervision • Performed heavy calendar management and meeting preparation for multiple Vice Presidents and Directors by scheduling all internal meetings, vendor appointments, and conference calls while demonstrating excellence in MS Office, specifically Outlook, PowerPoint, and Excel • Planned and coordinated travel details including air travel, hotel reservations, and other related itineraries • Performed all event production and logistics tasks i.e. managing event budget, researching venue locations, scheduling site visits, sourcing supplies, managing invitation mailing lists, and arranging appropriate decor to ensure continued success of company events • Operated as the HR consultant for the NYC office including handling the new-hire on boarding process, conducting orientation sessions, coordinating interviews for potential candidates, and other ad-hoc tasks • Corresponded with all (25+) external partners and vendors while exhibiting the highest degree of professionalism and communication skills to maintain strong relationships • Managed company budget by inputting and processing all invoices while partnering with accounting department to ensure appropriate in-budget spending practices • Developed e.l.f.’s company culture through supporting key initiatives, being a passionate advocate for authentic morale, and demonstrating proactive problem solving

• Assisted in development and execution of special events i.e. drafting proposals, menu selection, onsite staffing, and account management while exceeding all customer service expectations• Single-handedly planned 200+ reservations daily, while skillfully anticipating wait times based off party occasion, kitchen flow, front-of-house volume, and previous dinner recordings• Scheduled wait and floor-staff of 20+ teammates• Oversaw, recorded and analyzed daily restaurant sales• Trained all new employees on guest service expectations, safety procedures, proper restaurant protocol