Lexi George, Ms Email & Phone Number

Villanova, Pa, Us

Washington, District Of Columbia, Us

Spearhead a new team for company acquired by parent travel groupAssist corporate business travelers with changes they need to make to existing itineraries via new online booking applicationUse Sabre to book travelUse Compass to charge clients and track changes madeProvide support to corporate engineering teamTest out new web features and report and bugsCommunicate with Customer Service Managers and Sales teams to set up accounts for new clients Provide insight with the workings of Sabre and how bookings are needed to be ticketed, completed, and invoicedSupport various small companies with travel needsCommunicate with travelers over chat, email and phone to make air, hotel, and car rental reservations as well as airlines, hotel, and car vendors to fulfill customers’ needsTake approximately 15-20 calls per day, 5-10 emails per day, and 20-25 chats per dayWork together with teammates to deliver best customer service possibleFigure out the best way for the booking tool to service the clients’ needs and report back to engineersManage all cancellations and changes with airline waivers during COVID-19 pandemicKeep track of the changing airline information in spreadsheetCreate manual receipts for clients using formulas and templates in Excel

New York, Us

Assist corporate business travelers with arrangements via phone and emailProvide domestic and international itinerariesUse Sabre to book and ticket all travelPrice out complicated multi city/country itineraries and re-issue ticketsHelp with any changes travelers need to make to current itineraries as well as provide support with any issues they experience during their travelsSupport various multi-national million dollar, and smaller, accounts on the Philadelphia FCM teamLearn the ins and outs of different account policiesWork directly with travel administrators to make updates to travel policies as they see fitCommunicate with travelers over email and phone to make air, hotel, car, and limo reservations as well as airlines, hotel, and car vendors to fulfill customers’ needsTake approximately 30-50 calls per day and 50-70 emails per dayLearn different restrictions to enter countries and the documents needed to travelWork together with teammates to deliver best customer service possibleAssist with booking large group company conference events as a teamBecame third top commission earner on team

New York, Us

Assist corporate business travelers with arrangements via online booking applicationProvide itineraries over a simple chat feature to make booking quicker and easier for travelerSupport dedicated agent teams with overflow calls on various accountsLearn the ins and outs of different account policiesWork with 3-5 different accounts at one timeCommunicate with travelers over email and phone to make air, hotel, and car reservations as well as airlines and hotels to fulfill customers’ needsTake approximately 15 calls per dayBook domestic and international reservationsWork together with teammates to deliver best customer service possibleDevelop reconciliation reports for accounts

Somerset, Nj, Us

Handle accounts for Bank of AmericaProcessed 2,300 orders in first monthCommunicate with vendors and customers regarding orders, returns, and issues either may haveHandle business via phone and emailWork together with teammates to deliver best customer service possibleProactively update customer with renewals for software licenses

Researched and communicated with 7 different vendors for $50,000-$75,000 LMS project Organized 8 one hour virtual demonstrations Presented findings to Senior VP of Human Resources in a formal presentation Work resulted in selection of vendorDeveloped a digital library for training files and improved auditing process Spent approximately 40% of time working on this project Consulted with 4 different vendors for new harassment training program Arranged 1 one hour demo with a training program Presented findings to the Legal team and Human ResourcesCreated a one-page Operator Related Studies Executive Brief which was used to persuade senior management to purchase materialsAnalyzed Microsoft training vendor and participated in online Excel course

Master Of Science - Ms, International Development: Environment, Climate Change And Development

Bachelor Of Science (B.S.), International Business

International Business