Lexi Matthews Email & Phone Number

- Building a team for scalable business insights supporting executive leaders on big bets across product management, engineering and GTM activities- Partnering with Big Data and Data Engineering to identify strategic solution for data delivery, storage and self-service capabilities- Designing new roles and responsibilities to meet stakeholders needs

Kirkland, Washington, United States

Established a new function to measure 5 cross-functional product investments and established OKRs for usage and adoption on new product launches

Kirkland, Washington, United States

- Established and owned Rhythm of the Business for VP of Product Operations, supporting Release Management, Strategic PMO, Training and Analytics including weekly SLT, priority reviews, quarterly operational reviews, multiple team off-sites and quarterly all-hands for team of 150+- Led 6 executive data-driven white-papers to Chief Product Officer and Chief Tech Officer resulting in company-wide process and engineering cadence changes to align to customer behavior- Partnered with… Show more - Established and owned Rhythm of the Business for VP of Product Operations, supporting Release Management, Strategic PMO, Training and Analytics including weekly SLT, priority reviews, quarterly operational reviews, multiple team off-sites and quarterly all-hands for team of 150+- Led 6 executive data-driven white-papers to Chief Product Officer and Chief Tech Officer resulting in company-wide process and engineering cadence changes to align to customer behavior- Partnered with Analytics, Data Science and Statisticians to develop cohesive and concise executive-ready story to monitor return on investment of big bets and monitor efficacy of business processes in alignment with customer behavior- Managed OKR and KPI status tracking and org-wide VP communications strategy- Facilitated Extended Leadership Team meetings and partnered to implement Leadership Team training supporting ServiceNow leadership principles - Integrated with peer CoS community to ensure alignment of key priorities across multiple Engineering, Product Management and Cloud Services organizations- Prepared VP with presentations and briefing documents for executive stakeholder meetings and off-sites- Managed budget, vendor resourcing strategy and headcount across organization, partnering with Finance, Global HR and Talent to meet targets- Partnered with peer organizations to support diversity and inclusion efforts Show less

Kirkland, Washington, United States

- Established rhythm of the business and OKR tracking across team, implementing new framework using executive story telling and clear outcomes for each meeting, maximizing time utilization- Implemented Agile Scrum framework and established Portfolio Owner and Scrum of Scrum Master role across team of 50+ by designing and implementing training, building tooling, creating new product owner and scrum master roles, scrum team assignments, sprint cadence and sprint demo reviews- Utilized… Show more - Established rhythm of the business and OKR tracking across team, implementing new framework using executive story telling and clear outcomes for each meeting, maximizing time utilization- Implemented Agile Scrum framework and established Portfolio Owner and Scrum of Scrum Master role across team of 50+ by designing and implementing training, building tooling, creating new product owner and scrum master roles, scrum team assignments, sprint cadence and sprint demo reviews- Utilized ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) change management model to generate organic buy-in to move from waterfall to sprint methodologies across end-to-end team deliverable planning- Hosted Quarterly All-Hands, Monthly Business Reviews, Quarterly Business Reviews and Program Status Tracking, building all content for variety of executive stakeholders- Defined Employee Satisfaction Strategy which increased Survey scores by over 10% within 12 months- Led budget management and headcount tracking, successfully securing 10x contract spend for key initiatives from prior year- Launched program enabling VP and GM product managers access to customer feature utilization with new business insights tool across 10+ business units and 3500+ features Show less

Greater Seattle Area

Pioneering Customer Health program for SaaS Customers to protect and retain revenue in North America.Build strategic relationships with stakeholders across SVPs in Product Development (HCM, ERP, Sales, CX), Customer Success, Cloud Consulting and Engineering Support to develop buy-in on remediation program and partnership.Implement Tiger Team to triage customer challenges across post-sales lifecycle (provisioning, implementation, usage and adoption, support and renewal).Initiate… Show more Pioneering Customer Health program for SaaS Customers to protect and retain revenue in North America.Build strategic relationships with stakeholders across SVPs in Product Development (HCM, ERP, Sales, CX), Customer Success, Cloud Consulting and Engineering Support to develop buy-in on remediation program and partnership.Implement Tiger Team to triage customer challenges across post-sales lifecycle (provisioning, implementation, usage and adoption, support and renewal).Initiate Customer remediation efforts spanning across pre-sales and post-sales lifecycle protecting revenue.Design requirements for customer health algorithm quantifying and measuring customer experience driven by data and implemented in Oracle APEX application (low-code web page database visualizer).Implement project management governance framework and established management tracking for executive briefings. Show less

Greater Seattle Area

• Increased global user adoption by 28% month over month by investing in key business processes and new features based on critical initiatives such as, “client revenue visualization” and new web-based “task management”.• Leveraged data-analytics to predict feature impact and presented to both business units and senior leadership for approval before designing artifacts.• Architected functional specification of new permissions model “personal profile” enabling external client… Show more • Increased global user adoption by 28% month over month by investing in key business processes and new features based on critical initiatives such as, “client revenue visualization” and new web-based “task management”.• Leveraged data-analytics to predict feature impact and presented to both business units and senior leadership for approval before designing artifacts.• Architected functional specification of new permissions model “personal profile” enabling external client authorization and modernizing a personalized end user experience leveraging internal CRM.• Predicted impact to external client experience by enabling support teams to increase first point of contact resolution 76% through process design and feature implementation.• Led backlog grooming sessions with multiple development teams and helped ensured backlog had a steady velocity sprint over sprint.• Orchestrated design for Global Search, service aggregation, and “suggested responses” utilizing dynamic messaging for client support teams.• Owned feature backlog prioritization partnering with internal stakeholder groups working as liaison between development and business.• Designed and Implemented strategic programs for sales and support teams which impacts 4,000+ institutional clients and over $5 trillion in assets.• Received recognition for workflow and data visualization, enabling senior leaders to "simplify the problem", more effectively facilitating progress.• Scrum Master for multiple agile development squads across 4+ time zones driving innovation, collaboration and promoting diversity of thought to achieve the best outcomes. • Manage complexities of 10+ systems, unique tools and processes across regions and translate into singular language for understanding and communication with various internal teams.• Sprint review presentations to executive team and over 500+ people on a monthly basis. Show less

- Member of Chase President Club 2010, the top 100 bankers in US for year to date sales goals, one of only two first year bankers and the only banker from the Western Washington Market to ever go.- #1 in Western Washington Market for 2010-2011 in sales goals, comprising of over 5,000 bankers.- Featured in Chase, "Sales Connection", for consistent success in sales and being in the top 1% of bankers in my first year.- Exceed customer service expectations by receiving 100% on multiple… Show more - Member of Chase President Club 2010, the top 100 bankers in US for year to date sales goals, one of only two first year bankers and the only banker from the Western Washington Market to ever go.- #1 in Western Washington Market for 2010-2011 in sales goals, comprising of over 5,000 bankers.- Featured in Chase, "Sales Connection", for consistent success in sales and being in the top 1% of bankers in my first year.- Exceed customer service expectations by receiving 100% on multiple personal banker secret shop.- Consistently developed and maintained relationships with high net worth and ultra high net worth clients to bring in over 20 million in new deposits and investments in 2010 and 2011.- Referred to Financial Advisor, Business Banker, and Loan Officers to generate revenue, profits and identify needs for the branch to become Tier Level 1 amongst all Chase branches in the United States.- Proficient in profiling for cross-selling opportunities, discovering outside assets, and acquiring new deposits, relationships, and referrals to partners. Show less

Bainbridge Island, Wa

•Researched consumer buyer behavior for six categories of boats, focusing on inboard cruisers and inboard ski and wakeboard boats. •Developed strategies for implementation, researched, identified trends, and, as well as innovative ideas for marketing the AquaCat (first catalytic converter for boats) to manufacturers and end consumers.•Analyzed original boating data as well as economic analysis of the United States, consumers and the Environmental Protection Agency policy for the… Show more •Researched consumer buyer behavior for six categories of boats, focusing on inboard cruisers and inboard ski and wakeboard boats. •Developed strategies for implementation, researched, identified trends, and, as well as innovative ideas for marketing the AquaCat (first catalytic converter for boats) to manufacturers and end consumers.•Analyzed original boating data as well as economic analysis of the United States, consumers and the Environmental Protection Agency policy for the benefit of the AquaCat. •Implemented, developed and updated data to extract demand elasticity’s, consumers buyer behavior and to further a higher standard of marketing and analysis.•Co-Designer of InTheWorks business plan, including a five year recommendation plan for future sales, target market analysis, and consumer buying patters in relation to boats and the AquaCat in multiple industries. Show less

Meet and exceed customer service expectations through improving customer statistic scores by 23 points in three months.Recipient of an Award of Excellence in the King Market for 'Outstanding Teller Referrals', placing in the top 10 most teller referrals.Increase of over 50% in checking accounts within first month of starting date.Winner of percentage over checking account goals for banking center with 238% over goal.Implement new ideas to sell products, generate… Show more Meet and exceed customer service expectations through improving customer statistic scores by 23 points in three months.Recipient of an Award of Excellence in the King Market for 'Outstanding Teller Referrals', placing in the top 10 most teller referrals.Increase of over 50% in checking accounts within first month of starting date.Winner of percentage over checking account goals for banking center with 238% over goal.Implement new ideas to sell products, generate new referrals, and increase customer satisfaction and service at the banking center through monthly newsletters and 'drive-up kits'.Consistently exceed customer expectations and work with teammates to improve sales, and delight.Exposure to all aspects of the financial sector in a bank from personal banking, loans, investments, premier banking, and customer service.Always on-time, responsible, and a caring employee who put the customers needs and wants first following the 'Know the Customer, Care for the Customer, and Act for the Customer' vision. Show less

Business Economics, Economics, International Economic Development

Activities and Societies: National Economic Honor Society, Dean's List

International Marketing; European Union Studies, International Economics

Activities and Societies: Studied Italian and French language skills as well as International Marketing and Politics and Economics.