Lexi Schwartz Email & Phone Number

• Implemented Office 2003 to Office 2007 migration training reducing office down time • Implemented helpdesk tracking software reducing customer complaints by 25% • Developed Excel spreadsheet on capital budgets saving 40 hours of manual processing• Lowered IT budget by $60K by mapping expenditures in Excel to new guidelines• CRM job duties included Advanced User, User Trainer, and Business Analyst• Decreased renewal membership process errors through enhanced CRM documentation• Produced documentation to introduce and encourage staff to use MS CRM• Decreased incoming help desk tickets by 5% with advanced end-user training• Developed Access databases to capture $2MM dollars during national convention• Tracked approximately 200 pieces of IT equipment in 30 commercial duty carrying cases for annual out-of-state conference for delivery to two different locations• Initiated Laserfiche document management system to process 23K+ membership records electronically• Managed the Laserfiche Quick Fields that allowed for speed filing of documents for both Member Services and Finance

MCA Engineers/InDyne is responsible for the 30 Space Wing launch and computer support at Vandenberg AFB. • Taught over 6,000 Department of Defense civilian employees and active military professionals. • Created training schedules, tracking registration, attendance and training requirements that saved 50 hours per month and allowed easy production of evaluation reports each month• Established a “Lunch and Learn” program to meet needs of military personnel unable to attend multiple day training classes. Programs allowed a spotlight on a specific aspect of a program• Received award from Base Security Police for efforts in training staff members. Taught and troubleshot Security Force database that was instrumental in saving man-years in lieu of man-hours• Networked with professionals in various military organizations to ensure compliance with hardware and software policies dictated by Air Force• Facilitated three-hour educational classes (lasting one to five days) in a 14-workstation classroom which allowed AF personnel to attend and cover their normal jobs, which reduced the service calls by 30%• Managed one trainer• Created new classes to address specific software needs of personnel including “Tips and Tricks of Windows” and “Search Engines”. Compiled “tips” from multiple sources for inclusion in a weekly communication bulletin• Teamed with Information Assurance staff; evaluated networked computers’ vulnerabilities reports; created Access reports to translate the data from codes to actual statements to help Workgroup Managers understand and resolve problems. Additionally, IA staff reduced time needed to produce usable data by several hours each week• Designed databases for multiple organizations including a protocol database that tracked VIPs and military base events. Created a database enabling MCA staff to track PC Tech service calls. As a result, Program Manager prepared monthly reports in half the time

Same as MCA/Indyne. MCA was the successful bidder for the support contract.

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Certification, Computer Programming