Alexandria Johnson Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Developed and deliver a robust training plan for the company's operations teams, owned and updated the internal knowledge base, revamped the department's documentation process, and maintained a 95% satisfaction score across new hires and hiring managers

Hired, trained, and managed a team of frontline specialists across the US, consistently hit target supply goals across multiple markets, built and managed vendor relationships, and assisted drivers in becoming and staying compliant throughout the driver onboarding process.

Scheduling sourcing calls with recruiters, hiring managers, and team members with ATS provided full-cycle recruiting for entry-level positions: Customer Support & Pharmacy Techs and for 1099 contractors.being the first point of contact for new hires, hosting first-day orientation, and completing the onboarding process with our HRIS system, analyzed our Candidate Experience Surveys to find trends and ensure candidates had a consistent world-class interviewing experience and managed training… Show more Scheduling sourcing calls with recruiters, hiring managers, and team members with ATS provided full-cycle recruiting for entry-level positions: Customer Support & Pharmacy Techs and for 1099 contractors.being the first point of contact for new hires, hosting first-day orientation, and completing the onboarding process with our HRIS system, analyzed our Candidate Experience Surveys to find trends and ensure candidates had a consistent world-class interviewing experience and managed training records for company trainings (HIPAA, Sexual Harassment, DE&I). Show less

Phoenix, Arizona

Managed multiple markets and onboarding of drivers in Arizona, Colorado, Texas, DMV and Washington, recruited and onboarded over 350 CareDrivers onto our platform, assisted drivers in completing and staying compliant with Background Checks (Online, FBI, Government), Fingerprinting & necessary documents. In charge of researching, establishing, and maintaining partnerships with local vendorsInterview and onboard drivers onto the platform – download/walkthrough of driver app, driver… Show more Managed multiple markets and onboarding of drivers in Arizona, Colorado, Texas, DMV and Washington, recruited and onboarded over 350 CareDrivers onto our platform, assisted drivers in completing and staying compliant with Background Checks (Online, FBI, Government), Fingerprinting & necessary documents. In charge of researching, establishing, and maintaining partnerships with local vendorsInterview and onboard drivers onto the platform – download/walkthrough of driver app, driver expectations, etc. Show less

Tempe, Arizona

Tempe, Arizona

Phoenix, Arizona

Marina Del Rey, Ca

Assist customers via email, phone and chat to resolve simple and escalated issues. Educate customers, vendors and partners on our product and services. Coach and motivate team members. Meet and exceed aggressive goals provided by management.

Pacific Palisades, California

Responsible for all the administrative processes within the Office, as well as providing general secretarial support to enable the smooth and effective running of the office. Direct liaison and assistant for the Director of Education. Ensuring all student records are securely entered to the appropriate databases. Coordinating all office outings, team-building and activities.

Culver City, California

Being the face and front line of the company! Efficiently receiving customer orders, processing them and providing face-to-face customer service should any issues or questions arise. Effectively communicating with customers our brand and how it would benefit them.

Santa Monica, Ca

Provide world-class customer services to all users of the website via email and phone. Educate our Hosting users on best practices and how to navigate the site. Efficiently wear multiple hats in the office, having to be flexible and think well on my feet. Communicating and collaborating with other departments to meet company goals.

Pasadena, Ca

Demonstrating and Coaching to provide excellent customer service in all customer interactions, managing and resolving customer conflicts and escalating to the necessary departments, following procedures to minimize errors and reduce fraud, as well as providing information to customers on new products and services. Conduct extensive research and investigation when customer accounts are compromised and directing it to the proper channel.

Glendale, Ca

Assists registering couples achieve a complete registry by walking the couple through the entire Home Store department during an appointment. Resolving customer problems and concerns in an efficient and pleasant manner. Successfully prioritize tasks and completes tasks in a timely manner. Track merchandise orders from all resources, and updates the customer as needed.

Riverside, Ca

Responsible for supervising youth in a level 12 residential group home setting. Exhibit positive behavior and encourage the residents to apply the behaviors in everyday scenarios. Demonstrate and teach successful life skills for the residents to utilize. Crisis management and behavioral modification.

Bachelor’S Degree, Social Work

Activities and Societies: ASI, Sociology Club

Bachelor’S Degree, Sociology

Activities and Societies: Kappa Delta Sorority