Alexandra L. Email & Phone Number

United States

Americas - Supports the Americas region underneath the LSS Master Coach. Project Manager + Account Manager -- Led and mentored projects within accounts that were assigned to my scope. (Banking, Crypto, Trust and Safety, Social Media, Political Ads)Assists with mentoring GB projects, creating SOPs, troubleshooting internal project management platform, maintains internal PBI dashboards and databasesMentor Lean projects, Mentor GB projects, manage account upskilling in Lean and Six Sigma.POC for several initiatives that support the Americas LDT team. Lean principles, design thinking, agile development practices, and advanced process-centric digital technologies can together provide a powerful and practical way to rapidly harness the revolutionary power of a successful digital transformation.-Administrative Assistant to America’s Lean Six Sigma MasterCoach

Jacksonville, Florida, United States

(Previously contracted under Meta)Operations(Trust and Safety): Lead multiple pilot projects; mentored Green Belt projects; managed innovation grade on customer satisfaction scorecard. Dealt with social data and content moderation. Managed, monitored and guided site towards continuous improvement; quality analysis; excel deep dives; worked to increase efficiency; worked with Operations to improve workflow process for entire site. Self-starter position.LDT: Representative for the Lean SixSigma movement and process. Analyzed and certified projects for Lean Digital and Green belt pipeline. Mentored projects into fruition. POC for Lean Digital Transformation. Presented weekly reports on Insights, certification statuses. Managed team of Lean Digital Ambassadors.

Jacksonville, Florida, United States

(Contracted under Meta)Managed, monitored, and guided the team towards correct answers; quality analysis; excel deep dives; started multiple projects to increase efficiency for workflow; worked within Operations to manage Team’s performance. Drove Root Cause Analysis initiatives to drive down poor performance. Assigned to remedial teams as a trainer and SME to bring them up to working standards.

Jacksonville, Florida, United States

(Contracted under Meta)Became skilled at reviewing and interpreting guidelines; became a supplement SME when team SME was on leave ; learned how to motivate and guide a team towards improvement; created a policy guide to help increase scores(was promoted for this project)

Associate Of Arts - Aa

Bachelor'S Degree, Information Technology