Alexis Pena Email & Phone Number

Phoenix, Arizona, US

• Develop training plans and meeting agendas with Project Team leadership using provided training materials and lessons learned.
• Develops and delivers training modules and workshops to selected audiences.
• Identify and develop recommendations for business process improvement - Moderate analysis.
• Manage workflow with minimal oversight, in a demanding environment with multiple stakeholders and sometimes changing priorities.
• Evaluates the effectiveness of training modules, workshops, etc. and make changes.
• Development and update of materials for delivery in virtual-based training sessions.

Nashville, Tennessee, US

• Managed learners’ performance to client targets through ongoing feedback & 1x1 coaching sessions.
• Led remote training sessions for Verizon new hire classes. Remote classes ranged in size from 50+ trainees to less than 12 trainees.
• Facilitated remotely sales behaviors, technical support, and customer service training sessions for Verizon Home Protect services to increase brand awareness. Resulting in 40% increased sales performance of technicians.
• Led projects for training team including the development of an online trainer guide which contribute to the productivity of training team. Trimming an average of 5+ work hours a week.
• Collaborated with Instructional Design team to help created content for several lines of business. This led to a reduction of overlapping content of nearly 20%, streamlining and easier to complete.
• Constantly evaluated instructional content across all lines of business for Customer Solutions division and met with Instructional Design team weekly to provide feedback.

Nashville, Tennessee, US

• Coached & developed teams of 12-15 associates through mentoring, one-by-one coaching sessions, daily feedback, team meetings, huddles.
• Accountable for performance management, time keeping, onboarding new team members, and quality evaluations.
• Certified interviewer, focusing on behavior questions to recruit top talent.
• Launched pilot projects, analyzing the data for clients on success of pilots. Sales pilot increasing company revenue by 50%.

Basking Ridge, NJ, US

• Guided an employee team of 12 – 35 sales specialists.
• Accountable for managing store inventory, financial records, schedules, store décor, security & more.
• Improved knowledge of new products & services, policy & software updates, performance reviews through coaching and meetings.
• Exceeded daily sales expectations through ongoing feedback around customer interactions.
• Awarded “Gold Store” (top 10% of stores to finish at a +90% for overall customer recommendation) net promoter scored by customers.
• Established a premier in-store experiences through relationship building, leveraging the brand, tools, products & providing first contact resolutions to customers.

Basking Ridge, NJ, US

• Met and exceed quota/ revenue target for new activations, strategic upgrades, accessories, and addition services by 20% year over year.
• Created a loyalty to the customer for return business to the company of 10%+ year over year.
• Two-time Winner with Sales Performance Top 10% for the Southwest Region.

Basking Ridge, NJ, US

• Co-ordinate with store opening and closing tasks such as creating the Point of Systems for the day, inventory control of devices, preparation of the sales floor for security systems and working devices.
• Represented location with best practices of sales, store flow, and speaking of performance for visit with leadership.

New Berlin, WI, US

• Supervised a team of 5 – 10 Brand Ambassadors while exceeding client targets through coaching, development, daily feedback.
• Directed ongoing trainings, team meetings, recruiting & onboarding of new team members & managers, leading to 100% perfect audit.
• Led the team on program nights that executed on the consumer interactions at locally signed venues, increasing new client database by 15% each week.
• Managed product promotions, inventory, client sensitive data, & upheld the company’s federal legal standards resulting in no breaches.
• Acquired new venue prospects, increasing market & client footprint by 15%.
• Created weekly schedules, fulfilling venue staffing & needs.

Bachelor Of Technology - Btech

Associate Of Arts - Aa, General Studies