As the Creative Director, I oversee the entire creative process from concept development to execution. I work closely with my team to bring our brand vision to life through innovative designs, captivating campaigns, and engaging content.

• Project analysis, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows• Data analysis, including data collection, synthesis, and translation of results into concrete actionable solutions • Continue to enhance Quality Review program to streamline processes and reporting• With guidance, develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls• Work with minimal direction/independently, keeping management informed of progress and escalating issues

• Responsible for guiding the customer throughout the mortgage loan process from conditional approval to final approval; Effectively communicating the terms and conditions needed to obtain final approval• Maintained focus on customer service throughout the process that led to delivering best in class service. •Finished 2021-22 as top CCS in department• Responsible for updates to the information in the system of record as well as keep up to date and accurate communication logs ensuring a smooth downstream process for the customer• Assisted support teams in ordering title work, verification of employment, and homeowner/flood insurance• Actively shared knowledge with co-workers; offering relevant training and mentorship to both new and legacy employees

• Assisted content writers in translating client requests into HTML code• Assisted teammates with locating and repairing broken web pages by utilizing coding applications• Maintained the appearance of web pages by enforcing that they were in line for branding for clients• Solved coding problems and de-bugged web pages• Demonstrated ability to take on multiple projects from concept to launch• Mentored Jr designers during their onboarding with establishing design guidelines, standards, and best practices

•Conceptualized, designed, developed, and implemented the look and feel of the company's internal website that were visually pleasing, load quickly, and meet established design standards.•Created graphic banners and buttons for global and local brands.•Assisted in creating branded University and College websites for customers.•Performed routine updates, upgrades and overall maintenance of websites.•Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.•Created site layout and user interface using HTML and CSS practices.•Used various technologies, including Adobe Dreamweaver to make code repairs and optimize corporate website.

•Created numerous web projects including websites, original logos and flash animations.•Developed banners for advertising on corporate client sites.•Trained new hirers such as interns and entry-level designers.•Performed routine updates, upgrades and overall maintenance of websites.•Worked directly with advertiser, sales rep, and/or web consultants/content developers via fax, phone and/or email.•Used Adobe Creative Suite to create original websites including Photoshop and Dreamweaver.•Handled heavy workloads of 4-5 websites per week.