Lex Teope Email & Phone Number

Cedar Park, Texas, United States

Cedar Park, Texas, United States

Prepare new Forms Trainees by conducting orientation to the forms processBuild rapport with traineesVerify weekly and daily training necessities of the traineesAssign weekly tasks to the trainees, taking into consideration their ability level and the workload of the team and departmentLearn about other departments within Prescription Lifeline to ensure a comprehensive understanding of the companyAct as an expert to answer questions of team members and other department staffQC work of trainees and provide constructive feedback and track need for additional trainingKeep detailed and accurate notes within Prescription Lifeline's system on stages of QC of application processing as well as correspondence with members, pharmaceutical companies, insurance companies, and physicians' officesPerform 1x1 coaching with trainees when necessaryFill in for the PCA Trainer and/or QC Specialist when necessaryCreate new training materials and curriculum or update pre-existing materials to match the current SOP, including slideshow presentationsKeep up to date on all Prescription Lifeline policies as well as pharmaceutical company guidelinesHeld Forms Processor team meetings for supervisor while she was outPerform other duties as requested by supervisors

Cedar Park, Texas, United States

Reviewed patient assistance program applications, income documents, and members' accounts in a timely mannerWhen possible, processed the applications, income documents, and other necessary documentation to the pharmaceutical companies to get members enrolled in the programsKept detailed and accurate notes within Prescription Lifeline's system on stages of application processing as well as correspondence with members, pharmaceutical companies, insurance companies, and physicians' officesCreated messages and tickets to inform members of missing documents and the statuses of their applicationsCompleted tasks asked in tickets to complete members' enrollment at the pharmaceutical companyKept track of applications incomplete in the office with a physical file and a spreadsheet to cross referenceAudited the incomplete applications in the office once a week to verify their statusKept up to date on all Prescription Lifeline policies as well as pharmaceutical company guidelinesActed as an expert in all things enrollment who any of the PCAs could go to for questionsMaintained at least an 85%+ QC scorePerformed other duties as requested by supervisorsHeld team meetings for my direct supervisor while she was on maternity leaveAttended weekly supervisor meetings for my direct supervisor while she was on maternity leaveKept detailed notes on the changes that took place to SOP for my direct supervisor while she was on maternity leaveKept up team morale during difficult and busy times

Cedar Park, Texas, United States

Provided excellent customer service to Prescription Lifeline members and their families via consistent and continuous communication through phone and emailKept detailed and accurate notes within Prescription Lifeline's system on correspondence with members, pharmaceutical companies, insurance companies, and physicians' officesEnsured that members had a smooth introduction into the program and worked with them throughout the process to get enrolled and place refills at pharmaceutical companiesActed as liaison between the members, Prescription Lifeline, pharmaceutical companies, insurance companies, and physicians' officesRelayed messages to members regarding missing documents and the statuses of their applications or refillsDe-escalated members phone calls when they became angry about the status of their medication shipmentsUsed critical thinking skills to solve customers' current and future problems before they aroseMaintained at least an 85%+ QC scorePerformed other duties as requested by supervisors

Round Rock, Texas, United States

Provided pet parents (customers) with a unique educational in-store experience that is built on a genuine affection and compassion for petsDemonstrated a commitment to pet health and well being by recommending natural pet productsReduced pet parent complaints by proactively responding to concerns and sharing resolutionsHelped keep the store competitive by identifying networking opportunities in the local pet community and sharing competitor effortsManaged store events from planning to execution, occasionally including creating marketing materialsWorked store events, including those offsite, in support of store leadershipExecuted marketing initiatives as required (i.e. e-mail capture)Maintained store cleanliness and inventory standards, and fill out-of-stock items proactivelyAttended and completed training classes regularly and on timeOperated cash register and processed customer transactionsPerformed replenishment and inventory processes as requiredHeld key and alarm responsibilities for opening and/or closing the store and cash register

Austin, Texas Area

Met or exceeded goals related to mass category sales, service, and operational excellencePlanned and executed in-store events that delivered an unrivaled guest experience while delivering on sales and payroll goalsBuilt a team that embodies the Ulta Beauty brand by delivering exceptional service and driving guest loyaltyReviewed and interpreted financial and operational reporting regularly, including store visit and audit resultsIdentified underperforming metrics and developed strategies that leveraged company programs, tools, and resources to improve and grow the businessAttracted, hired, and retained a diverse team of top talentTrained, coached, and developed associates using company programs, tools, and resourcesCreated an environment that inspired and encouraged the growth and engagement of associatesEstablished professional brand partner relationships that fostered a shared interest in collaboratively delivering on sales and service goalsPromoted a culture of service excellence amongst the leadership team by sharing best practices, establishing priorities, and providing supportWas knowledgeable of, and ensured compliance with Ulta Beauty policies, procedures, and standardsUsed the company’s scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reportingUsed the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishmentProtected company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss preventionSupported continuous improvement by implementing company programs and influencing end-user adoption

Austin, Texas Area

Met or exceeded goals related to total store sales, inventory, and operational excellenceForecasted and adjusted payroll to maximize productivity and complete task workload (e.g., daily tasks, shipment, and inventory processes) on time, and within the payroll budgetBuilt a team that embodied the Ulta Beauty brand by delivering exceptional service through the execution of tasks that drove product availability, newness, and the option for a self-navigated shopping experienceReviewed and interpreted financial and operational reporting regularly, including store visit and audit resultsIdentified underperforming metrics and inefficient processes, and developed strategies that leveraged company programs, tools, and resources to improve and grow the businessAttracted, hired, and retained a diverse team of top talentTrained, coached, and developed associates using company programs, tools, and resourcesCreated an environment that inspired and encouraged the growth and engagement of associatesEstablished professional vendor partnerships that fostered a shared interest in collaboratively delivering on shipment expectationsPromoted a culture of operational excellence by leading by example, sharing best practices, establishing priorities, and providing supportWas knowledgeable of, and ensured compliance with Ulta Beauty policies, procedures, and standardsUsed the company’s scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reportingUsed the company’s task management tool as directed to prioritize and execute store workloadProtected company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss preventionSupported continuous improvement by implementing company programs and influencing end-user adoption

Austin, Texas Area

Acknowledged and greeted each guest entering the storeOffered friendly, knowledgeable and courteous serviceDetermined each guest’s needs and answers questions concerning products and servicesRecommended additional and complementary products and/or services based on information provided by the guest or items already selected for purchaseInformed guests of current promotions, events and services within the storeAble to serve multiple guests at one time while maintaining composure during busy or peak selling timesContributed to the store’s overall sales, conversion goals, and met or exceeded individual goals Courteously handled sales, refunds and exchangesEnsured all resets and planograms were executed as directedSet up advertising displays or arranged merchandise to highlight sales and promotional eventsIn between serving guests, ensured the store was replenished throughout the day and merchandised all products to company standards on shelves and tablesExecuted other operational tasks as directed by managementResponsible for overall store cleanliness including restrooms, cashwrap, backroom and sales floorStayed informed regarding new or existing products and was knowledgeable about their ingredients and benefits to better serve guestsOverrode POS when necessary for refunds, discounts, etc.Trained new Beauty Advisors on POS and other store systems

Austin, Texas Area

Acknowledged and greeted each guest entering the store, or guests within close proximity while moving throughout the storeOffered friendly, knowledgeable and courteous serviceDetermined each guest’s needs and answers questions concerning products and servicesRecommended additional and complementary products and/or services based on information provided by the guest or items already selected for purchaseInformed guests of current promotions, events and services within the storeAble to serve multiple guests at one time while maintaining composure during busy or peak selling timesContributed to the store’s overall sales, conversion goals, and met or exceeded individual goals Helped eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floorCourteously handled sales, refunds and exchangesEnsured all resets and planograms were executed as directedSet up advertising displays or arrange merchandise to highlight sales and promotional eventsIn between serving guests, ensured the store was replenished throughout the day and merchandised all products to company standards on shelves and tablesExecuted other operational tasks as directed by managementResponsible for overall store cleanliness including restrooms, cashwrap, backroom and sales floorStayed informed regarding new or existing products and was knowledgeable about their ingredients and benefits to better serve guests

Austin, Texas Area

Provided quality customer service to employees as well as on-site partners Organize and distribute office suppliesSupported employees' on-site events with supplies, facilities management Ensured facilities and catering were set up for weekly Tuesday catered lunch and Friday company meeting/happy hourProvided on-site support for Marketing Department's "Tech Partner Palooza"

Tampa/St. Petersburg, Florida Area

Managed $50k+ budget for nighttime programming & off-campus trips for UT student bodyPlanned 3 nighttime programming events & 3 off-campus trips per semesterCoordinated ticket sales to student body for off-campus tripsCollaborated with committee & fellow executive board members on these & other eventsCommunicated with professional talent/novelty agenciesNegotiated contracts with talent/novelty agenciesExecuted solutions to various issues that arose in planning/execution

Tampa/St. Petersburg, Florida Area

Planned workshops & training for 80+ new & returning mentorsCollaborated with staff & fellow mentor captains on workshop curriculumMaintained the internal shared drive for The Baccalaureate OfficeProvided quality customer service for students, faculty, staff, parents, alumni, and external constituents Maintained confidentiality when working with sensitive student information Completed miscellaneous tasks and projects during shift as requested by the BACC staff members Answered emails, phone calls, and in-person inquiries Created marketing materials for various BACC events/programs

Tampa/St. Petersburg, Florida Area

Planned annual concert and coordinated Relay for Life teamCollaborated with general members & fellow executive board members on these & other eventsCommunicated with professional talent/novelty agenciesNegotiated contracts with talent/novelty agenciesExecuted solutions to various issues that arose in planning/execution

Tampa/St. Petersburg, Florida Area

Trained new Student Engagement Assistants Scheduled events for student organizations through AdAstra Lead meetings for other Student Engagement Assistants Provided quality customer service for students, faculty, staff, parents, alumni, and external constituents Maintained confidentiality when working with sensitive student information Completed miscellaneous tasks and projects during shift as requested by the OSLE staff members Assisted professional staff, student coordinators, and student organizations Answered emails, phone calls, and in-person inquiries Created marketing materials for various OSLE events/programs

Tampa/St. Petersburg, Florida Area

Responsible for assisting faculty advisor with new students in the Honors ProgramResponsible for assisting new students with getting acclimated to life at the university and the Honors ProgramCommunicated with faculty, students, and parentsWorked as a part of a team with other mentors on assignments from the Baccalaureate Experience Office

Tampa/St. Petersburg, Florida Area

Responsible for assisting faculty advisor with new studentsResponsible for assisting new students with getting acclimated to life at the universityCommunicated with faculty, students, and parentsWorked as a part of a team with other mentors on assignments from the Baccalaureate Experience Office

Tampa/St. Petersburg, Florida Area

Scheduled events for student organizations through AdAstra Provided quality customer service for students, faculty, staff, parents, alumni, and external constituents Maintained confidentiality when working with sensitive student information Completed miscellaneous tasks and projects during shift as requested by the OSLE staff members Assisted professional staff, student coordinators, and student organizations Answered emails, phone calls, and in-person inquiries Created marketing materials for various OSLE events/programs

Tampa/St. Petersburg, Florida Area

Managed $50k+ budget for Casino Night & Homecoming week programmingLead Homecoming Board in planning/executing eventsCollaborated with Homecoming Board & fellow executive board members on these & other eventsCommunicated with professional talent/novelty agenciesNegotiated contracts with talent/novelty agenciesExecuted solutions to various issues that arose in planning/execution