Lexus Dennis Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Conduct thorough inspections of property damage, meticulously documenting all findings and assessing the extent of the damage with precision.Provide excellent customer service by promptly responding to inquiries, addressing concerns, and guiding clients through the claims process with empathy and professionalism.Collaborate effectively with colleagues, contractors, and other stakeholders to streamline the claims process and ensure timely resolution for clients.Manage time efficiently by prioritizing tasks, adhering to deadlines, and balancing multiple claims simultaneously to maintain productivity and meet company standards.Uphold accuracy in claim assessments and documentation, meticulously reviewing all information to facilitate fair and equitable settlements for policyholders while minimizing financial risk for the company.

Irving, Texas, United States

Owned and progressively assisted with business customer retention effortsOrganize the logistics of the customer service department such as resolving billing disputes and ensuring clear lines of communication with customers and other teams to resolve conflicts and concerns by procuring necessary information to reach a resolution.Maintain a ticket system via Salesforce to document and track customer data needed to provide services for business customers.Create and maintain relationships in a B2B environmentWork cross functionally in other departments such as technical support, customer success, and customer service to alleviate overflow of customers who need assistance.Participated in various user acceptance testing (UAT) projectsLed training exercises for new representatives

Richardson, Texas, United States

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practicesRead technical manuals and documentation, confer with users, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and supportComplete daily store operations tasks that included money handling, opening or closing duties, and ensuring security protocols are followed.Met and exceeded sales monthly sales goals by cross selling and looking for additional opportunities to upsell.Maintain relationships in a B2C and B2B telecommunications environment

Master Of Business Administration - Mba, Project Management

Bachelor Of Arts - Ba, Sociology

Bachelor Of Arts - Ba, Psychology