Lexus Johnson Email & Phone Number

Managed the weekly creation and distribution of roughly 20 or more new hire login credentials.Conducted training for roughly 20 or more new hires weekly.Assisted with login issues and navigational questions.Supported Human Resources by coordinating new hire paperwork and conducting orientation sessions.Generated and analyzed weekly status reports for new hires to ensure task completion, following up on outstanding items as necessary with demanding deadlines.Completed and processed HR paperwork, maintaining expiring dashboard and badge reports.Prepared new hire login credentials weekly for 20 or more employees in the upcoming week.Managed employee system inactivation, distributing daily termination reports.Generated and provided requested OQ or training reports.Cleared the Locked Out/Failed report.Assisted with login and navigation issues.Ensured synchronization of OQ accounts with EWN, particularly for ISN.

Investigated and resolved escalated inquiries and complaints by reviewing in-process, closed, or canceled single loan or credit exceptions, applications, claims, files, or online transactions.Conducted thorough investigative steps to identify issues, researched product information, and applied company policies to determine the correct course of action for processing complex or corrective transactions online.Managed a time-sensitive caseload, addressing escalated inquiries and complaints that required special attention, processing complex or corrective transactions promptly, and negotiating sensitive matters to ensure effective resolution.Drafted comprehensive letters addressing customer concerns regarding their accounts, ensuring clarity and compliance with company policies for effective resolution.

Suggested additional services to customers in order to meet upsell goalsWorked alone or in team-based systems to complete up to 40 oil changes each dayGreeted customers and answered questions about oil changes and other services.Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.Performed customary courtesies to boost customer satisfaction, including vacuuming interior of vehicle and washing exterior windows.