Task Force Assignment: Balanced room inventory daily. Communicated guest needs and requests tohousekeeping. Analyzed Group Resumes and ensured communication specifics were shared with the team. Ensured cash and operations were handled according to policies and procedures. Ensured staff was properly trained on computer systems and front office operations. Investigated and solved guest complaints in a timely and professional manner.

Promoted from Desk Agent to Rooms Controller, then Supervisor due to exemplary performance. Managed the daily operations of the front office at a luxury hotel. Managed inventory of 500+ rooms. Monitored the house count, verified credit, and ensured rooms are blocked correctly prior to guest arrival. Coached and developed talent in compliance with brand standards and policy and procedure. Supported office operations, managed client correspondence, ensured record tracking and handled internal communications. Managed accounts receivable payments made by cash, check, or credit card.