Town Square is the ultimate communication and productivity platform built exclusively for Australian body corporate (strata) management companies. Town Square features email replacement ticketing, AI triage, workflows, task/pod assignments, powerful management dashboard and much more. Everything in Town Square has been built from the ground up to reduce the noise, increase efficiencies, enhance the owner experience and improve the health and mental wellbeing of strata managers.Key Role; - Software Development and Implementation: Collaborate with cross-functional teams to develop and implement Town Square Platform, enhancing operational efficiency and streamlining processes. Gather market feedback and communicate insights to the product team, contributing to feature prioritisation and product improvements. - Process Optimisation and Client Satisfaction: Designed and implement policies and procedures that improve team efficiency and client satisfaction. Proactively identified areas for improvement and implemented solutions to enhance overall performance.

Redefining Strata Management in WA with innovative, custom 'built for strata' technology and reliable service.Key Achievements;- Marketing Campaign Success: Orchestrated a successful marketing campaign that led to a remarkable 50% sales growth within a 12-month period. Demonstrated strategic thinking and creativity in driving business results.- Software Development and Implementation:Collaborated with the development team to create Town Square Communications and Productivity Platform. Integrated the software into the operation team, while delivering continuous training to strata managers and assisting with onboarding of new clients.