Leyda Otero Email and Phone Number

* Directly collaborate with C-level executives to facilitate and oversee all facets of the company's purchasing cycle.* Identifying potential vendors and products for Purchasing.* Successfully source and procure OEM goods from approved domestic and international vendors.* Cultivate and maintain dozens of vendor relationships, ensuring effective communication and seamless transactions.* Initiate and manage supplier quotation requests (RFQs and RFIs), then providing pricing… Show more * Directly collaborate with C-level executives to facilitate and oversee all facets of the company's purchasing cycle.* Identifying potential vendors and products for Purchasing.* Successfully source and procure OEM goods from approved domestic and international vendors.* Cultivate and maintain dozens of vendor relationships, ensuring effective communication and seamless transactions.* Initiate and manage supplier quotation requests (RFQs and RFIs), then providing pricing information to the sales department.* Collaborate closely with vendors to expedite deliveries, particularly during periods of high demand and low stock.* Thoroughly review and approve all vendor invoices, ensuring accuracy before submission to the finance department for payment.* Conduct comprehensive research on freight, duty, and brokerage quotes, optimizing shipping cost efficiency.* Diligently oversee purchase orders, payments, and credits with meticulous attention to detail.* Generate purchase orders, sales orders, and credit memos as necessary for both customers and suppliers/vendors.Certification and Compliance Auditor (September 2017-Present)* Successfully maintain zero non-conformances during audits for two consecutive years (2022 and 2023).* Develop and implement comprehensive policies and procedures to uphold the company's multiple certifications.* Lead comprehensive efforts to maintain R2v3, OHSAS, ISO and NAID AAA certifications.* Conduct thorough inspections of fire extinguishers, weight scales, CO alarms, and other essential equipment, guaranteeing optimal functionality and safety of the company.* Thoroughly vet employees and oversee their background checks prior to authorizing their access to sensitive data and areas.* Execute all additional responsibilities essential for the upkeep of all certifications maintained by the company. Show less

* Managed schedules for C-level executives to effectively prioritize tasks, appointments, and deadlines.* Partnered with Executive Sales team to identify growth opportunities, contributing to increased revenue.* Negotiated favorable costs, terms and conditions with all buyers.* Assisted in formulating and implementing targeted sales plans.* Planned and executed the company's participation in Nationwide trade shows.* Collaborated with project managers on standard, special and… Show more * Managed schedules for C-level executives to effectively prioritize tasks, appointments, and deadlines.* Partnered with Executive Sales team to identify growth opportunities, contributing to increased revenue.* Negotiated favorable costs, terms and conditions with all buyers.* Assisted in formulating and implementing targeted sales plans.* Planned and executed the company's participation in Nationwide trade shows.* Collaborated with project managers on standard, special and non-traditional projects.* Maintained strong customer relations by proactively ensuring satisfaction and resolving issues promptly.* Prepared and distributed weekly presentation materials, ensuring consistent communication.* Worked closely with logistics department to ensure optimal stock levels and timely shipments.* Resolved order and inventory issues, identifying alternative solutions to meet customer needs.* Liaised with key senior buyers such as: Burlington, Ross, Macy's, FiveBelow, BigLots and other major retailers. Show less

**Executive Assistant / Product Development , 2010 - 2013 (Promoted)* Acted as a proficient intermediary between diverse professionals, including vendors, clients, and high-level executives.* Oversaw trade shows set up across the country, contributing to increased brand visibility, business networking, and potential client engagement.* Created engaging packaging, catalog sheets, instruction manuals, and promotional materials to effectively market products and enhance the company's… Show more **Executive Assistant / Product Development , 2010 - 2013 (Promoted)* Acted as a proficient intermediary between diverse professionals, including vendors, clients, and high-level executives.* Oversaw trade shows set up across the country, contributing to increased brand visibility, business networking, and potential client engagement.* Created engaging packaging, catalog sheets, instruction manuals, and promotional materials to effectively market products and enhance the company's brand image.* Led the entire lifecycle of product research, development, testing, and quality control, ensuring the introduction of innovative and high-quality products to the market.* Proactively took charge of updating the company website and maintaining active social media platforms, contributing to enhanced online visibility and engagement.**Marketing and Sales Assistant, 2007- 2010 (Promoted)* Arranged, and actively engaged in trade shows including the ABC Kids Expo, CES, and International Housewares events in Las Vegas and Chicago.* Absorbed responsibilities within marketing and sales functions.* Managed the company's PayPal account facilitating seamless payment processes.* Developed and distributed impactful blast emails to effectively market products and promote brand awareness.* Created and maintained intricate spreadsheets related to the acquisition of the BébéSounds® brand by Graco Children’s Products.**Customer Service Manager, 2006 - 2007* Headed a team of customer service personnel, providing guidance and support.* Addressed all escalated customer complaints and issues with diligence and respect.* Promptly responded to consumer email inquiries originating from the company website.* Closely engaged with wholesale vendors and sales representatives across the world.* Managed invoicing and logistics coordination for direct consumers and key accounts (Walmart, Rite Aid, Babies R Us, and others) thus ensuring efficient order processing and timely deliveries. Show less

* Simultaneously managed an offshore customer service team comprising 50 agents and 4 supervisors across Mexico and New York, ensuring seamless collaboration and effective service delivery.* Collaborated closely with the IT (NOC) department to swiftly address customer complaints and connection issues.* Led the recruitment, selection, and training processes for new team members.* Monitored call center performance on a daily basis, leveraging data-driven insights to identify areas… Show more * Simultaneously managed an offshore customer service team comprising 50 agents and 4 supervisors across Mexico and New York, ensuring seamless collaboration and effective service delivery.* Collaborated closely with the IT (NOC) department to swiftly address customer complaints and connection issues.* Led the recruitment, selection, and training processes for new team members.* Monitored call center performance on a daily basis, leveraging data-driven insights to identify areas for improvement.* Managed the activation and deactivation of calling cards to mitigate fraud risk and authorized refunds when necessary.* Authorized refunds and customer credits when the calling cards did not connect.* Generated various daily production, sales, and performance reports* Provided guidance to agents during challenging calls and customer interactions.* Undertook additional tasks and projects to provide support to employees, fellow managers, and overall call center operations.* Show less