Leyda Valdez Email & Phone Number

Plano, Texas, United States

-Manage a team of 6 navigators that include 3 mobile and 3 field. Our navigators assist communities with application assistance to HHSC benefits and provide education on how to be self sufficient-Ensure client success by providing education on verifications needed, HHSC policy and follow up assistance-Resolve issues with client application process by escalating problems to Feeding Texas and ensuring timely communication with client on resolution-Lead the development and implementation of the new SNAP mobile project at NTFB including design, set up, community outreach, process creation, team acquisition and daily operation procedures -Develop and maintain relationships with partner agencies-Cross collaborate with other teams to develop new strategies to increase efficiency and achievement of shared goals-Maintain an expert level of understanding of HHSC policy, Feeding Texas contract requirements and NTFB policies

Plano, Texas, United States

-Provide new hires with onboarding, training and individualized curriculum based on their learning style-Provide continuous customer service, policy and best practices training to Case assistance navigators-Identify and resolve operational challenges for our navigators -Increased individual productivity by optimizing processes and creating new tools for our staff-Perform routine quality assurance checks to ensure navigator compliance with Feeding Texas State contracts and optimal customer service-Developed and maintained relationships with partner agencies-Onboarded and trained partner agencies that signed on to become Site Navigators-Collaborated with management to identify growth areas, discuss issues and create a plan of action to resolve-Met with partner organizations to discuss what we do and how we could collaborate to help their communities

Plano, Texas, United States

-Provide application assistance for SNAP, Medicaid and TANF to diverse and low income populations-Build and maintain relationships with clients to ensure they return if new service is needed or renewal is due-Ensured excellent customer service by educating clients about benefits and ensuring applications were process ready-Escalate client issues to management and advocate for client-Perform outreach to increase new client acquisition and perform follow ups to gain referrals-Train new hires by having them shadow application assistance and explaining current policy and procedures-Lead workshops at partner agencies to teach communities about the services we provide and help the attendees with an application- Provide assistance to partner agencies that signed on as site navigators

-Provide application assistance for SNAP, Medicaid and TANF to diverse and low income populations-Build and maintain relationships with clients to ensure they return if new service is needed or renewal is due-Ensured excellent customer service by educating clients about benefits and ensuring applications were process ready-Escalate client issues to management and advocate for client-Perform outreach to increase new client acquisition and perform follow ups to gain referrals

Houston, Texas, United States

-Ensured incoming orders were executed timely and to client specifications-Educated client on materials available, file requirements, cost and lead time -Resolved any issues with clients that arose due to miscommunications-Ensured client satisfaction and made corrections as needed