Leyla Bambury Email & Phone Number

Vancouver, BC, CA

Vancouver, BC, CA

- Collaborate with other business leaders on the changing needs of the business with a special emphasis on implementing scalable workflow processes, including customer and expansion strategies and methodologies- Lead, coach, and mentor high-performing Senior & Strategic Customer Account Managers by creating a culture of partnership, growth, and ongoing.

Vancouver, BC, CA

- Drove Customer Success outcomes, increased customer retention by ensuring product adoption and customer satisfactionHired and continually coached a Customer Success team to maximize customer value and build trusted relationships- Lead and managed a high-performing team, including selection, coaching, mentoring, development, performance management and all.

Vancouver, BC, CA

- Focused on delivering an optimized customer experience that will increase organic growth while working with our internal teams to ensure that opportunities are capitalized on- Driving the alignment of customer retention and sales expansion with existing and new accounts- Creating and driving playbooks of excellence- Developing best practices and.

Vancouver, BC, CA

- Led the Renewal Management Secondment at Hootsuite (Aug 2020 - April 2021)- Drove the strategic plan for the Renewal Management organization- Focused on business strategy and transformational initiatives that drove growth through gross renewals and net retention improvements - Drove cross functional engagement across Customer Success, Sales, Partners.

Vancouver, BC, CA

- Managed Top Fortune 500 clients in North America in the Technology, Media & Entertainment Industry- Owned a ~$4M book of business (~30 customers)- Tracked, forecasted and closed renewals, up-sells and cross-sell opportunities with each client account- Developed and maintained a trusted advisor relationship with each client account to drive measurable.

Vancouver, BC, CA

- Responsible for establishing productive and trusting relationships with some of the world’s most prestigious organizations- Supported clients’ social media strategies- Advocated the full use of Hootsuite’s Enterprise-level product, and contributed to the overall positive image of the company- Executed the implementation of Hootsuite Enterprise across.

Austin, Texas, US

Passionate about helping startups develop their Customer Success strategy | I am able to advise on how startups can help their clients succeed in their business goals | how they are able to increase revenue | build a strategy to grow accounts, drive advocacy, improve retention, reduce churn | optimize onboarding, accelerate user adoption, and gain a deep.

New York, New York, US

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become leaders in Customer Success or other post-sales functions, or who wish to elevate their career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

Richmond, British Columbia, CA

- Developed strong relationships with key contacts and became the point person for all their inquiries and requests- Developed and maintained ongoing relationships with sales representatives and managers to facilitate effective communication of our customers needs- Managed all areas of customer service and customer relationship management- Served as an.

Vancouver, BC, CA

- Provided support in the administration and promotion of departments by coordinating the utilization of the facility as well as the day-to-day operations of the departments programs- Carried out administrative duties, using systems and processes relevant - Recruited, trained and supervised students from campus Work Assistance Program (SWAP).

• Responsible for all event logistics: including set-up, equipment, players packages, scheduling and reporting
• Primary supervisor for site, including registration/database management, check-ins, set ups and tear downs
• Built strong relationships with the venue hosts, logistics providers participants, sponsors and volunteers
• Assisted Tournament Director with any additional tasks when he was unavailable

- Reported to Squash Director and Tennis Director and General Manager- All aspects of the coordination of athletic and recreational programs and facilities serving both internal club members and external user groups - These functions included the systematic management of all administrative and operational needs associated with programs development and.

University Park, PA, US

Bachelors Of Science, Business Management Major With International Business And Recreation, Park And Tourism Management

Associate'S Degree, International Business