Leyla L. Email & Phone Number

Cortlandt, New York, United States

New York City Metropolitan Area

New York, United States

▪ Assists with the opening and closing of bank vault, Assists the Supervisory Teller with the daily operation of the teller line.▪ Processes teller transactions that range from routine to advanced, including check cashing, very large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures▪ Provides exceptional customer service and complete daily branch reports▪ Provides additional services, including the issuance of money orders, cashiers and travelers’ checks, and the exchange of foreign currency▪ Provide excellent customer services in a professional manner while building client relationship.

Brooklyn, New York, United States

▪ Leads teller unit activities, motivating staff to provide superior customer service, while performing routine banking and client service duties.▪ Oversees teller sales and service goals while balancing operational duties to ensure transactions are being handled accurately and efficiently.▪ Trains new tellers to ensure procedures are understood and executed properly.▪ Oversees daily operations by processing routine banking transactions and helping tellers resolve complex customer issues and complaints; provides prompt, courteous and efficient service to customers at all times.▪ Performs cash management duties including the monitoring of the branch’s reserve cash, distributing and collecting cash from tellers, handling all daily settlements, conducting monthly teller cash audits, maintaining records of all differences and assisting with the location/resolution of errors.▪ Actively offers additional bank products and services by determining customer needs and informing them of new products/services or directing them to the appropriate personnel within the branch.▪ Ensures employees are in compliance with Federal regulations and procedures, including but not limited to: Anti-Money Laundering (AML), Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.

Brooklyn, New York, United States

▪ Experience with Salesforces and Microsoft Office 365, collecting and analyzing data to resolve issues and improve hotel’s sales and exceeding goals.▪ Responsible for 300+ daily guests travel stays, while supervising 50+ hotel staff.▪ Manage hotel budgets and prepare reports for all departments such as (Food and Beverage, Home keeping, and Sales).▪ Utilizing technical skills and interpersonal skills to bring excellent client service and great company reviews.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa, Culinary Arts