Within CMA CGM as Global Customer Experience Manager, I focus my actions on the evolution and reinforcement of the "Voice of Customer" strategy to improve all the services of the group. Mixing relational, organizational, and technical knowledge, my role is to facilitate and oversee the implementation of new processes or their evolution with the project team as well as with the entire network.But mostly,"We should consider every day lost on which we have not danced at least once." - NietzscheSo, let’s put on some music and please take the time to dance.