Ley U. Email & Phone Number

I am currently driving the renewal and expansion sales cycle for existing businesses, effectively optimizing cash flow and profitability for our clients. This involves conducting thorough renewal sales processes, including upselling, cross-selling, and contract negotiation to boost client retention. As an acting Senior, I provide onboarding, training.

Vancouver, British Columbia, Canada

Burnaby, BC

- Efficiently manage main office email inbox, effectively distributing tasks to team members.- Proficiently handle order entry, process return requests, issue RMAs, and provide real-time order status updates.- Analyze and enhance procedure and system processes to improve daily operations.- Collaborate with management to successfully complete additional.

Port Coquitlam, BC

- Demonstrate expertise in handling cost estimation, quotation preparation, and skillfully managing customer queries and returns through phone, email communication, and in-person interactions at the showroom.- Collaborate closely with the sales team to route qualified opportunities for further development and closure.- Coordinate with the marketing team to.

Langley, BC

• Maintains staff by recruiting, selecting, orienting and training employees; maintaining a safe, secure, and legal work environment
• Schedule cleaning appointments with stores/technicians/subcontractors in a way that benefits the company, clients and technicians. Prioritize and coordinate immediate responses for emergency jobs.
• Identify all issues in team and provide continuous support to all members according to operating standards
• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements

Burnaby, BC

• Negotiate claim resolution agreements according to established guidelines and/or according to client value by providing a mutually satisfying solution
• Ensure appropriate action is taken in regards to customer inquiries or issues and initiate corrections on behalf of the customer (for example listing errors, billing errors, and obtaining last minute approval for.

Vancouver, Canada Area

• Bilingual Customer Service Representative - Tier 1 (July 2012 - April 2013)
• Assist customers with their inquiries, (including billing inquiries, contract / plan information,processing bill payments, cancellations)
• Identify and secure sales opportunities on all calls, including plan or phone upgrades, accessories, adding additional lines
• Use my sales and negotiation expertise to retain customer accounts by offering creative and adaptive solutions
• Take accountability to solve any issues from beginning to endBilingual Technical Support - Tier 2 (April 2013 - June 2014)
• Troubleshooting cell phone issues, and educating customer its proper use

Finance, General

Marketing

Hospitality Management, Microsoft Office Business

Hospitality Management Diploma