• Managing daily operations to ensure efficiency of programming, productivity, and quality.• Overseeing the implementation of operational policies and procedures.• Identifying opportunities for process improvements and implementing solutions to enhance daily operations.• Addressing and resolving operational issues as they arise, providing innovative solutions to complex problems.• Mentoring, and supporting a team of volunteers; conducting regular check-ins, setting goals, and… Show more • Managing daily operations to ensure efficiency of programming, productivity, and quality.• Overseeing the implementation of operational policies and procedures.• Identifying opportunities for process improvements and implementing solutions to enhance daily operations.• Addressing and resolving operational issues as they arise, providing innovative solutions to complex problems.• Mentoring, and supporting a team of volunteers; conducting regular check-ins, setting goals, and facilitating team development.• Collaborating with partnered agencies to ensure satisfaction and resolve operational issues.• Interviewing new volunteer applicants. • Training and mentoring new volunteers. Show less

Responsible for teaching two undergraduate modules. I am also responsible for attending to student inquiries, developing resources for the modules, quality assurance of the module content and managing both the external marker teams and the e-tutor team.• Reception: Answering student inquiries; Managing issues via telephone and e-mail• Administration: Preparing official memos and correspondence; Editing documents and reports• Research & Writing: Developing resources and materials… Show more Responsible for teaching two undergraduate modules. I am also responsible for attending to student inquiries, developing resources for the modules, quality assurance of the module content and managing both the external marker teams and the e-tutor team.• Reception: Answering student inquiries; Managing issues via telephone and e-mail• Administration: Preparing official memos and correspondence; Editing documents and reports• Research & Writing: Developing resources and materials (teaching resources, guides, manuals); providing feedback on committee reports; Reviewing policies and procedures• Scheduling: Organizing and chairing meetings (both online using Teams and face-to-face)• Comprehension Skills: Developing training materials and presenting training sessions• Leadership: Managing projects; Managing small teams• Computer Literate: Maintaining the LMS (learner management system)• Quality Assurance: Acted as quality assurance representative for the department from 2014 to 2022 Show less

I am an active academic researcher in linguistics. I specifically focus on applied linguistic topics, which include: corpus linguistics, sociolinguistics, pragmatics, forensic linguistics and internet linguistics.

I assisted with a research project for the Afrikaanse Taalraad (ATR) entitled: 'n Ontleding van die huidige taalpolitieke konteks as agtergrond en 'n eerste samevatting van resultate uit 'n vraelysopname in 2012 onder ATR-lidorganisasies.• Data Entry: Compiled, sorted and enter information as required• Research: Collected and verified information, data and other relevant resources

I presented a module in academic writing and research skills to first year Education students. I also presented a basic Afrikaans communication and language skills course to staff members at the university of Pretoria.