As Senior Director of Client Success, I lead a high-performing team dedicated to enhancing client satisfaction and retention. I develop and implement strategic initiatives that align with organizational goals, manage key client relationships, and advocate for customer needs within the company. By analyzing performance metrics and collaborating across departments, I drive continuous improvement and ensure our clients achieve their desired outcomes.

Collaborates with Product Owner to develop product vision.Manages development initiatives while adhering to Agile Principles and Scrum Methodologies to cultivate a collaborative atmosphere.Works within product development framework. Attends daily scrum meetings, prioritize backlogs, attenddemo, retrospectives, and participate in sprint and release planning.Maintains, tracks and manages development team velocity to ensure project estimation for delivery.Consistently obtains feedback to communicate client challenges and software gaps. Presents feedback to appropriate stakeholders.Understands concepts and technical knowledge to engage and prioritize for development teams while also being able to interface directly with users that may have a wide range of technology expertise.Evaluate and recommend which enhancements and new solutions should be brought to market and implemented.Responsible for project initiation, requirements gathering, project planning, task execution, status reporting, change control, quality assurance and solution delivery.

DATIS provides a completely unified HR and Payroll software solution that enables Health and HumanServices organizations to better achieve their mission. DATIS connects employees, aligns departments, and transforms organizations by uniting all aspects of workforce management within a single platform that encompasses Payroll, Timekeeping, Recruiting, Benefits, Talent Management, Analytics, and more.>Functions as the voice of the customer and provide internal feedback on how DATIS can better serve our customers.>Provides direction, guidance, and support to the team in order to deliver on our service promise to be a dedicated partner and earn the clients' business for life.>Recruits, selects, hires and evaluates performance of the team to ensure all department needs are handled appropriately.>Collaborates with other departments and teams to ensure maximum departmental effectiveness.>Lead by example in demonstrating our organizational values. Utilizes methods and implement activities which promote a positive team culture ensure that work is accomplished in keeping with our values.>Builds relationships and engage across the organization to increase understanding of customer needs, product functionality, and organizational capabilities and drive the issue resolution process and customer success outcomes.>Develops all team calendar/schedules and guides the day-to-day logistics of the support desk.>Engages with customers on a regular basis to ensure receipt of excellent service and facilitate issue resolution for escalated issues, engaging necessary technical support and ensuring appropriate follow-up.

>Provide telephone and email support to external customers. >Manage a queue of HR, Payroll and Benefits Administration cases, prioritizing issues based ‬on severity and customer impact. >Solve complex problems, drive change, and implement solutions. >Handle sensitive customer issues‬ with a high level of discretion. >Work with other Solution Specialists and the Software Development team to identify solutions or workarounds. >Maintain knowledge of new functionality of our software and HR legal and compliance ‬changes.

Coordinates the implementation of HR services, policies and programs that support the achievement of the organization’s goals. As the HR Generalist I provide broad HR support to CCTB in the areas of: Recruitment and Selection, Employee Relations, Organizational Development and Benefits Administration.

Plan, organize, recruit and direct volunteer opportunities agency wide. Manage approximately 150 individual volunteers and 10 group volunteer events yearly. In addition, represent the agency at local events, meetings, coalitions, etc., and to educate and inform the public of volunteer opportunities and the services available at the Crisis Center of Tampa Bay.Plan and organize agency's Holiday Giving Program providing gifts to 400-450 clients each year.

Responsible for receiving and processing requests for emergency and non-emergency ambulance service as well as requests for medical van and wheelchair chair services as appropriate.Entering information into the CAD system, selecting and dispatching the appropriate unit(s) to the call, and maintaining accurate system status control. Providing information and referrals to community members and conduct intake evaluations by phone and in person as determined by program needs.