-Responsible for supervising, coaching, and developing the Customer Satisfaction Representatives to ensure highest level of customer satisfaction to all our associates.• Listens to customer issues and works with both the CSR and Customer to resolve the problem. - Recommends solutions and products to dealers and manufacturers reps; instructs customers on how to use equipment and answers routine customer application questions; makes suggestions to customer on what to order, informs customer of minimum order requirements. • Responsible for data entry on all sales orders in respective territory. Gives price quotations, completes order information, checks price and quantity of each item, determines discounts, checks part numbers. • Makes semi-routine judgments on such issues as freight charges, credits, returns, etc. • - Serves as a back up support for CSR's, including order processing, RGA's application questions, literature requests and status of orders and stock. • Analyzes phone reports and RGA's to improve QSI index and conducts root cause analysis. Work with CSR's to improve the errors and phone coverage. • Provide development and training for CSR's - responsible for establishing quality product training programs with the medical and weighing marketing departments. Uses monthly staff meetings to bring up new methods of customer satisfaction. Responsible for departmental budget planning and adherence • Capable of identifying, leading, and executing complex projects to improve overall department efficiency while delivering a better customer experience.

• Oversee the master scheduling process for all customers at the site • interface across business departments and with customers to compile, develop, validate & communicate production plans that support overall business goals • Ensure production plan supports the financial and operational targets• Develop and maintain master production schedule • Review and update production schedules and material requirements, including sub-contracted machining • Identify capacity constraints and work with Operations team to re-balance load and identify areas where additional capacity is needed • Work proactively with other functional areas for Engineering Change implementations • Review material shortages, stock outages, safety stock levels and determine optimal planning parameters to support customer requirements while maximizing operational efficiency • Purchasing responsibilities to fill material shortages, expedite critical shortages

The Master Planner is responsible for coordinating the efficient fulfilment of Customer orders, production planning and ensuring orders are shipped as planned.RESPONSIBILITIES:Direct Customer Service personnel for the efficient fulfilment of Customer orders (Order entry, Order Acknowledgement, New Customer Set Up and Invoicing)Master Production Planning daily, weekly and monthlyWork with Customers on JIT, forecasting and VMI planning requirementsImplement and maintain VMI and consignment programsMaintain inventory accuracyPractice and promote the company’s Code of Conduct, mission statement, and valuesPromote, protect and ensure the organization’s reputation is “first in class”Provide management suggestions for continuous improvement

• Manages all areas of customer retention including resolving customer concerns. • Interface with current and target customers as required. • Program Manager for a Key Account’s Consignment Program including order inception, forecasting, implementing build / manufacturing plans, processing and shipping to decrement inventory and updating customer portal with delivery commits. •Review all quotations for key customers prior to customer submittal•Provide quotations, commit dates and customer communication for the Quick Turn Prototype quotations for Compass Key Account • Lead the Customer Service organization in the development, deployment and enforcement of time efficient processes and procedures. • Develop Customer Service procedures and acts as a liaison between engineering, production control, quality assurance, purchasing and Accounting in addressing customer requirements and issues. • Maintain constant communications with customers and sales. • Establish key functional metrics to measure performance/progress of manufacturing in satisfying customer requirements. • Act as the focal point for all interfaces between sales and manufacturing and engineering operations. • Responsible for high level management communication with Compass Key Accounts • Assist in the documentation of company work processes and procedures. • Consistent ongoing employee communication. • Responsible for hiring, evaluation and discipline of all Customer Support personnel • Train, develop, supervise and motivate Customer Support representatives

• Lead the Customer Service organization in the development, deployment and enforcement of time efficient processes and procedures. • Develop Customer Service procedures and acts as a liaison between engineering, production control, quality assurance, purchasing and Accounting in addressing customer requirements and issues. • Maintain constant communications with customers and sales. • Act as the focal point for all interfaces between sales and manufacturing and engineering operations. • Maintain and manage Just In Time (JIT) program and consignment program for Compass Key Account • Assist in the documentation of company work processes and procedures. • Consistent ongoing employee communication. • Responsible for hiring, evaluation and discipline of all Customer Support personnel • Train, develop, supervise and motivate Customer Support representatives

• Manage and track orders from customers to insure expeditious processing and compliance to company’s SOP’s and customer’s policies.• Participate in meetings with Outside Sales and customers to maintain personal customer relations and assure we are meeting customer requirements.• Advise and follow up with customers and sales on any quotation issues.• Identify, research and resolve all pricing discrepancies and mange pricing on all accounts.• Receive customer order changes and cancellations; research and determine financial and delivery implications and resolve issues.• Monitor production ship schedule and notify customers of any potential delinquency 2-3 days prior to their due date.• Monitor sales and manufacturing on First Article production and approvals.• Evaluate all orders and reschedules prior to their submittal for management approval.• Respond to all customers expedites within one workday.• Act as liaison between engineering, production control, quality assurance, and purchasing in addressing customer requirements and issues.• Maintain constant communications with customers and sales.• Act as the focal point for all interfaces between sales and manufacturing and engineering operations.• Monitor all quotes in process to assure due dates are satisfied• Expedite material deficiencies with purchasing, as required.• Assist in expedite of incomplete kits required for customer reschedules.• Evaluate existing on-hand stock availability, assuring adequate lead times are quoted to customers.• Follow the flow of production from order entry through shipping for all assigned customer requirements.• Expedite with production control and purchasing all customer reschedules within one (1) workday.• Expedite customer shortages daily as required.• Monitor production, quality and shipping goals for assigned customers.• Expedite manufacturing due dates as required to assure all schedules are satisfied on time.

• Enter and maintain all orders for largest customer in Oracle and SAP databases including expediting and quoting• Worked closely with Key Account Managers to provide special products that meet the exact needs of the customer• Coordinated with product management, engineering, manufacturing, customer and buyer to ensure special product is built to spec and delivered on time• Assisted in maintaining, updating, verifying key account contract. Worked with the factory to secure best pricing not only for customer but company as well.• Processed Engineering Change Orders (ECOs) as necessary• Verified part revisions to maintain part integrity between customer and company manufacturing, engineering depts• Maintain backlog for company's largest customer (semiconductor equipment manufacturer) for 5 of the company's divisions• Maintain backlog for all outsourcers of large semiconductor equipment manufacturer• Process all RMA's as necessary• Worked to reconcile the needs of the customer within the limitations of the factory• Established strong relationships with customer and factory personnel to ensure on time deliveries, expedite orders and assure competitive pricing• Worked to clear up any accounting issues with all divisions• Follow up on all orders from inception to completion• Extensive experience in supporting numerous outside sales personnel• Extensive familiarity with the products enabled me to provide evaluation units as necessary• Sales support for 5 outside sales personnel• Handled all pricing issues including accounting problems

• Supported Senior Outside Sales representative• Maintained all customer orders for military customer as well as largest graphics company with estimated annual revenue of $200k• Sold value added services to existing and new customers• Worked with owner on securing special volume pricing to increase sales and revenue• Liason between graphics dept and manufacturing• Reviewed artwork and verified needs with customer• Worked in all departments if needed including manufacturing, printing, and quality control.

• Worked hard to reconcile the needs of the customer with the limitations of the factory beginning with the quoting process and followed through to close and delivery• Established strong relationships with customer and factory to ensure on time deliveries, expedite orders and assure competitive pricing• Maintained OEM contract manufacturers backlog for seven suppliers totaling $10 million• Took responsibility of all orders from their inception and followed through to their completion• Extensive familiarity with the products enabled me to help customer decide what products they needed, provide samples as necessary and work within their budgetary constraints• Extensive experience in supporting numerous outside sales personnel• Sole responsibility for all unassigned customer accounts for Northern California • Worked with outside sales personnel to grow sales in account territory• Sales support for 13 outside sales personnel• Assisted outside sales team with weekly, monthly forecasting• Tactical marketing duties included being sole contact between factory and sales staff• Handled all pricing issues, sample ordering for sales staff• Worked closely with factory personnel to assure best pricing for customers• Maintained records for quote tracking purposes and finalized all forecasting requested by manufacturer• Direct contact person for 4 distributors to acquire pricing, delivery information which generated monthly sales/shipments of $1 million

• Handled all pricing issues for 5 distributors• Maintained quote log for reports as requested by management• Sales support for distribution managers• Worked closely with product marketing management to assure best pricing in competitive situations• Ordered all samples and tracked their delivery to assure it was filled in a timely fashion