Lucas Falsarella Guerreiro Email & Phone Number

Boston, Ma, Us

Westwood, Massachusetts, United States

Westwood, Massachusetts, United States

Maintain essential IT operations, including operating systems, cloud platforms, security tools, servers, laptops, desktops, software, and other hardware.Ensure system reliability, scalability, and performance through monitoring and infrastructure management.Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.Managed onboarding and offboarding employees, emphasizing security standards and principle of least privilege.Serve as an escalation point on technical issues for junior members.

Westwood, Massachusetts, United States

Managed assets, equipment, and hardware to support and adapt to the needs of employees.Built and managed automated workflows with using software management platforms and command line scripts to greatly reduce toil in everyday operations.Worked on developing the company's IT infrastructure by establishing and maintaining a source of truth, using SaaS platforms to connect and manage accounts, and dealing with vendors and service providers.Acquired experience with remote and on-site user support, asset management, IT management platforms (Jumpcloud, Kaseya, BetteCloud, G-Suite), and basic networking.

Provided assistance to students learning FPGA programming using Verilog.Worked close with a professor to assist students and grade assignments in a class of up to 80 people.

Provided assistance to customers and information about products or services.Troubleshot a variety of computers and printers to resolve software and hardware issues.Set up equipment for employee use, performing proper installation of cables, operating systems, or appropriate software.

Led an organization of over 80 members.Spearheaded initiatives to adapt fraternity life to the pandemic emphasizing safety of members.Organized a regional workshop with attendance of over 250 people.