Handled a small team of Customer Service team members in two separate locations, Macon and Perry.Hiring/Firing and Interviewing potential candidates for the CS team.Created and implemented new policies for the teams like opening and closing procedures, attire policy, etc.Maintained regular correspondence with other executives of the business like the Owner, Business-Development Manager, and Marketing Manager.Coordinated with other teams, the baking team, the kitchen team, etc, in order to upkeep supplies and needs for each.Handle any customer service disputes and also track weekly/monthly sales to coordinate for future deals.General Microsoft Office tasks.Creating and scheduling employees.