-Directly supported and collaborated with the Global Growth Ops Director to oversee sales operations for a portfolio of 450+ global clients and 3M+ users, optimizing SaaS pipelines across five continents.-Administered and maintained HubSpot workflows, ensuring seamless pipeline transitions and data integrity while improving operational strategies in partnership with global location sales leaders.-Delivered high-impact reports and actionable insights ready for C-suite executives and Vista Equity investors, enabling data-driven decisions and aligning business objectives with performance outcomes.-Designed and implemented cloud-based Standard Operating Procedures (SOPs), enhancing cross-departmental alignment, operational efficiency, and process adherence.-Spearheaded automation for sales projections, improving forecasting accuracy and enabling informed strategic planning.-Conducted comprehensive cross-departmental process audits, systematically resolving bottlenecks and identifying areas for improvement to drive sales closures and fast-track deployments.-Developed operational enablement strategies for regional leaders, resulting in a +% improvement in win rates and an overall reduction of deal stagnation by +%-Delivered concise, visually engaging "Weekly Commits" presentations to global leadership, increasing reporting accuracy and providing actionable insights to support growth initiatives.

Under the Product Development Coordinator:-Technical Documentation & Validation: Designed, created, and validated comprehensive technical documentation, including Bill of Costs (BoC), Bill of Materials (BoM), and Quality Validation Criteria, ensuring product integrity and compliance with client specifications.-Project Management: Applied Agile methodologies using Zoho Projects to manage weekly sprints, track KPIs, and deliver on milestones across multidisciplinary engineering teams.-Sales-Engineering Interface: Acted as the primary technical liaison between clients and engineering teams, translating client requirements into actionable product solutions and aligning capabilities with operational processes.-Tool Utilization & Efficiency: Leveraged tools such as CONTPAQi Comercial, LucidPress (Marq), Zoho CRM, Zadarma, and Google Workspace to optimize workflows and streamline operations.Collaboration & Reporting: Coordinated cross-functional teams, facilitated strategic meetings, and documented deliverables to drive clarity and accountability across all stakeholders.-Key Contributions: Supported the successful integration of client needs with product development capabilities, delivering scalable fiber optic technology solutions while improving documentation accuracy and process efficiency.