Lisa Ferenczi Email & Phone Number

Nashville, Tn, Us

Libertyville, Illinois, United States

Oversee, motivate, and develop team of 4 international and domestic customer service and order processing associates Customer facing resource for all operational communications Developed and implemented action plans to resolve supply chain issues; including allocations, holding goods, or implementing sales order restrictions within AS400 Day to day collaboration with sales, purchasing, S&OP team, and 3rd party warehouses/carriers to ensure successful and on time customer order fulfillment Developed daily reporting to oversee work flow and timeliness and integrity of ordersEnsuring all orders successfully transmit to our 3rd party warehouses Leading communication of order changes/concerns back to the sales leads and customersAnalytical review of open concerns or issues from customers Company lead for customer and item level fill rate and OTS reporting Daily reporting of inventory adjustments to orders As needed support resource for trade marketing and sales teams

Gurnee, Illinois

Recruited, managed, and trained new direct reportContinued management and execution of all previous role tasks with the assistance of direct coordinator associate Oversaw projects and reviewed areas of process improvement Developed and coached direct report to successfully transition into my previous role

Gurnee, Il

Managed the development and full execution of 200+ visual merchandising fixtures and point of purchase displays for multiple retailer types across multiple categories. o Served as primary contact for merchandising vendors for the companyo Obtained, reviewed, negotiated quotes with multiple vendors o Served as internal project management lead for all cross functional teams, including purchasing, creative, marketing, sales, and operationso Served as primary creative lead for each project; merging the needs of the customer to the internal brand/marketing strategy and brand tone; working closely with internal and external creative teams to bring each combined vision to lifeo Redesigned or modified programs for cost reduction, enhanced functionally, and to ensure fulfillment of customer expectations o Led operational teams through scheduling of purchase and work orders o Executed post-modem analysis of programs Managed, organized, and executed over 20+ retailer specific events, industry expos (including NACDS and ECRM), as well as internal global sales meetings. Developed, launched, and managed user friendly Sharepoint portal for all sales materials o Managed integrity of marketing materials for domestic and international teamso Managed item data files for 250+ skus for each given year o Managed 11+ pricing files for various pricing regionsCreated strategic and custom cosmetic accessory education programs includingo Custom cosmetic brush beltso Consumer facing customer specific online banners and storeso Updating brush testers and graphic art within existing in-store fixtureso Customer training websites, videos, live expos, etcResponsible for consulting and creating secondary customer planograms through Space Planning software Developed US based trade publication schedules and ads featuring top brands and company priorities

Ingleside, Il

Handled all front desk and managerial operationsManaged customer expectations and experiences Daily management of up to 5 employees Planned, developed, and implemented marketing activities with consistent messages across print & social mediaCoordinated & attended off-site promotional and sales events