Luisa Ferguson - Daniels Email & Phone Number

Operation Agent | Southwest Airlines**Enhanced IT Efficiency: Implemented software solutions that increased operational efficiency by 20%, reducing turnaround times for flights.- **Data Management**: Utilized data analytics tools to manage and analyze flight operations data, resulting in a 15% improvement in on-time performance.Technical Support: Provided technical support to resolve IT-related issues in real-time, ensuring minimal disruption to daily operations, achieving a 95% issue resolution rate.-System Optimization: Assisted in optimizing the airline's scheduling system, leading to a 10% reduction in scheduling conflicts and delays.- Process Automation* Developed automated workflows for routine tasks, reducing manual effort by 25% and increasing overall productivity.

Department of Child ServicesData Entry and Management: Streamlined data entry processes for case documentation, reducing data entry errors by 30% and improving data accuracy for case files.- **System Administration**: Administered and maintained the visitation scheduling system, achieving a 95% on-time visitation schedule adherence rate.- **Technical Training**: Trained staff on new software applications and digital tools, increasing overall digital literacy and software utilization by 20%.- **Reporting and Analytics**: Generated and analyzed reports on visitation trends and outcomes, providing actionable insights that contributed to a 15% improvement in visitation compliance.- **Process Improvement**: Implemented IT-driven process improvements, leading to a 25% reduction in administrative workload and increased efficiency in visitation scheduling.- **Security Compliance**: Ensured that all digital records and communications met security and privacy standards, maintaining a 100% compliance rate with departmental policies.- **Support and Troubleshooting**: Provided technical support for visitation software, resolving 90% of issues within 24 hours and minimizing downtime for caseworkers.

New York State

■Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, ■Maintain visual surveillance of grounds by foot and from a rover vehicle.Perform inspections and searches of physical premises and cells, checking for contraband ■ Conduct pat and/or strip searches of prisoners observe and respond to obvious and subtle changes in prisoner conversation or behavior. ■Monitor radio transmissions between staff in order to respond immediately to directions/emergencies. ■Provide escort and Operate control room, monitoring and accessing gates, cameras, alarms, and video terminals, operating control panels in response to audio and visual cues and requests by staff.■Enforce institutional rules and Standard Operation Procedures (SOP). Report infraction orally/written, confronting prisoners who violate rules. Initiate segregation or disciplinary procedures, and perform enforcement activities in compliance with Department Policies.■Receive prisoners into custody, conduct searches, make initial assessment of prisoners for health, safety and security reasons.

Pre-Medicine/Pre-Medical Studies

Computer And Information Sciences And Support Services

A+, M.T.C.S certification.

Homeland Security, Law Enforcement, Firefighting And Related Protective Services