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Luisa Ferguson - Daniels is listed as Operations Agent at Southwest Airlines, a company with 27930 employees, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Luisa Ferguson - Daniels.
Luisa Ferguson - Daniels previously worked as Operation Agent at Southwest Airlines and Visitation host/community representative at Child Protective Services. Luisa Ferguson - Daniels holds Pre-Medicine/Pre-Medical Studies from Suny Empire State College.
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I am an Experienced Customer Support manager with over 10 years in customer service, technical trainer and process optimization. At Southwest Airlines, I maintain a 95% issue resolution rate within 24 hours and have implemented workflow automation, boosting efficiency by 25%. Skilled in using platforms like Zendesk, aviation FAA compliance , Altea ,JIRA, and Freshdesk to manage tickets,Proficiency with Microsoft office tools such as PowerPoint, Excel.I’m passionate about enhancing customer experiences and driving operational improvements.
Listed skills include Criminal Investigations, Security, Investigation, Intelligence, and 16 others.
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A career timeline built from the work history available for this profile.
Operation Agent | Southwest Airlines**Enhanced IT Efficiency: Implemented software solutions that increased operational efficiency by 20%, reducing turnaround times for flights.- **Data Management**: Utilized data analytics tools to manage and analyze flight operations data, resulting in a 15% improvement in on-time performance.Technical Support: Provided.
Department of Child ServicesData Entry and Management: Streamlined data entry processes for case documentation, reducing data entry errors by 30% and improving data accuracy for case files.- **System Administration**: Administered and maintained the visitation scheduling system, achieving a 95% on-time visitation schedule adherence rate.- **Technical.
New York State
■Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, ■Maintain visual surveillance of grounds by foot and from a rover vehicle.Perform inspections and searches of physical premises and cells, checking for contraband ■ Conduct pat and/or strip searches of prisoners observe and respond to obvious.
Other employees you can reach at southwest.com. View company contacts for 27930 employees →
Trevor Ward
Colleague at Southwest Airlines
Bedford, Texas, United States, United States
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RC
Richard Cerronne
Colleague at Southwest Airlines
Seminole, Florida, United States, United States
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RB
Robin Bobbit
Colleague at Southwest Airlines
Oakland, California, United States, United States
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JS
Jacob Schleppenbach
Colleague at Southwest Airlines
Scottsdale, Arizona, United States, United States
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RK
Raleigh Kimberll
Colleague at Southwest Airlines
Rockwall, Texas, United States, United States
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AM
Andrew Mitchell
Colleague at Southwest Airlines
Dallas-Fort Worth Metroplex, United States
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RJ
Racyne Johnson
Colleague at Southwest Airlines
Plano, Texas, United States, United States
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JC
Jose Carrillo
Colleague at Southwest Airlines
Phoenix, Arizona, United States, United States
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PM
Philip Murray Dyson
Colleague at Southwest Airlines
Arlington, Texas, United States, United States
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DK
Donjeta Krasniqi
Colleague at Southwest Airlines
Saarland, Germany
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A+, M.T.C.S certification.
Quick answers generated from the profile data available on this page.
Luisa Ferguson - Daniels works for Southwest Airlines.
Luisa Ferguson - Daniels is listed as Operations Agent at Southwest Airlines.
Luisa Ferguson - Daniels is based in United States, United States, United States while working with Southwest Airlines.
Luisa Ferguson - Daniels has worked for Southwest Airlines, Child Protective Services, and Nys Department Of Correctional Services.
Luisa Ferguson - Daniels's colleagues at Southwest Airlines include Trevor Ward, Richard Cerronne, Robin Bobbit, Jacob Schleppenbach, and Raleigh Kimberll.
You can use AeroLeads to view verified contact signals for Luisa Ferguson - Daniels at Southwest Airlines, including work email, phone, and LinkedIn data when available.
Luisa Ferguson - Daniels holds Pre-Medicine/Pre-Medical Studies from Suny Empire State College.
Luisa Ferguson - Daniels is listed with skills including Criminal Investigations, Security, Investigation, Intelligence, Windows Xp, Windows 7, Crisis Management, and Background Checks.
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