Luisa Fernanda Hernandez Email and Phone Number

Scrum Master - BI Studio

The HR Business Process & Systems Project Coordinator ensures that business needs are met with optimum HR Information System (HRIS) applications. He/she is responsible for : - service management including quality - service level agreements (SLA)/ KPIs - customer service - project management - operational efficiencyEssential Responsibilities and Duties:- Escalates Level 2 support to Level 3 IT intervention with corresponding IT service provider. Follows up to ensure timely resolution per SLA; communicates resolution to users. - Analyzes and filters evolution requests and ensures timely dispatching of HRIS expert users. Validates the related business requirements with the requestor.- Conducts regular security and data quality audits and works with experts for resolution and prevention. - Provides expert domain knowledge to assist in responding to questions and queries - Assists with the coaching and development of new team members. - Identifies and participates in continuous improvement initiatives. Achievements- Project: Bonus tracker implementation in Latin America & North America (Systems integrations to avoid manual intervention on Bonus Payments)

The Latin America HR Process & System Project Coordinator - HRIS provides functional and technical support to users of HR systems. In close cooperation with other HR Process Analysts, HR Process Project Managers and Applications Support Analysts, I provide quality support services to Employees, Managers and the HR Community.Essential Responsibilities and Duties:- Troubleshoots, resolves and communicates solution to end users via Regional HR IT Analysts (Level 1 support). This includes data and non-data related problems. Coordinates with IT service providers and IT Governance on non-data related problems as needed. - Analyzes change requests to HR applications and details the related business requirements with the requestor. Validates follow-up on development and alpha testing and performs acceptance, integration and regression testing prior to deployment. Communicates with users and provides associated training when necessary. Ensures that related functional and technical documentations are updated. - Performs HR systems regression testing and tests system upgrades and releases to ensure bug-free information systems. - Maintains current information on HR systems support operating procedures. Writes operating procedures/manuals when required. - Assists with the coaching and development of new team members. - Identifies and participates in continuous improvement initiatives. - Ensure compliance with the Data Privacy & Protection Guidelines and relevant legislation.Main projects implemented:- Implementation of a HR web-based application in Argentina (2000 employees), Bolivia (150 Employees) & Chile (300 employees), The application enables employees' time data and time-off balances capture all variable compensation to be transfer to payroll systems (centralized SAP payrolls and local payrolls)- IT project Manager for the Brazil payroll integration to SAP (600 employees), savings of 210K USD dollars.Direct reports:2 Junior team Members

As a Payroll Administrator i am responsible for ensuring employees are paid accurately and on time by carrying out the required processes and procedures. As part of the sustaining process i was involve on the implementation of new payroll enhancements being part as the requester and also performing alpha testing in the SAP Payroll environment. Essential Responsibilities and Duties:- Coordinates closely with HR Transactions Administrators, Management/third party information providers and service providers to ensure all data affecting payroll is efficiently captured within established deadlines. - Inputs items of variable compensation and manages all calculations. - Administers the refund of benefit expenses and ensures taxable items are coded in the correct manner. - Performs all associated checks, controls and reconciliations. - Arranges for payment of income tax and social contributions. - Produces reports for internal usage, external service providers and tax authorities. - Works with Schlumberger internal interfaces and assists with system and development testing. - Maintains data integrity of the payroll database by conducting regular audits and reviews. - Complies with all applicable Schlumberger standards and policies.Achievements-Vacation provision revamp-Posting implementation for terminations-Implementation of the first USD scheme payments in Venezuela- As a senior member of the team i also got to assist with the coaching and development of new team members.

-Desarrolle requerimientos para los modulos CS, CO en abap.-Soporte el trabajo del dia a dia en reportes y requerimiento abap.