Responsible for developing and implementing information security policies, standards, procedures and guidelines in alignment with the organization’s overall risk management strategy. Conducting risk assessments and audits to identify vulnerabilities and potential threats to the organization’s information systems, networks and data.Regular monitoring and reporting of compliance with established policies and procedures, as well as ensuring that all stakeholders are aware of potential risks and compliance requirements. Oversees the implementation of security controls and technologies to protect the organization’s information assets, including data encryption, access controls, and intrusion detection and prevention systems. Collaborates with internal and external stakeholders to develop incident response plans and procedures to ensure timely and effective response to security incidents.

Conduct in-depth security assessments with business and technology partners.Research and understand emerging information security threats and their impact on the business environment. Evaluate the effectiveness of controls in place to mitigate threats and communicate remaining residual risk.Report and escalate information security risks appropriately and timely.Provide recommendations to leadership on program effectiveness and enhancements.Analyze and articulate implications of compliance requirements.Documenting assessment procedures and results.Communicating technical information to both technical and non-technical audiences and stakeholders.Build and maintain relationships across diverse technical and non-technical teams.

Implements and supports facility and division desktop equipment. Respond to end user desktop incidents reported as well as resolve inquiries and requests for assistance with division and facility computer systems. Analyze and provide hands-on support for simple to moderate inquiries. Determine the appropriate technical area to resolve the problem and coordinate with proper vendors as needed. Logs and tracks problems. Review problems and add to tracking databases. Add and remove users in Active Directory and System Center Configuration Manager. Perform facility-based moves, adds, changes and preventative maintenance.

Provide Tier I technical software, hardware and network problem resolution for clients. Walk customers through problem solving processes via phone and remote desktop connection. Provide expertise to solve first and second tier technical support issues for end-users of the Navy. Uses automated information systems to analyze routine situations. Resolves problems or contacts senior technical support as necessary. Instructs users in the use and updates of PCs and networks. Log and escalate tickets using Service Manager. Update Active directory and Group Policies. Answer inbound calls to answer questions, create tickets, troubleshoot and route calls. Assign ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problems.

Provided in-depth technical support for one or more z-System storage software products. Focused on delivering targeted data (Tape and DASD) storage migration solutions and services to clients. Perform product implementations and customization through remote login. Understand customer requirements and translate into implementation plans and customization needs. Establish and manage client and project expectations at the start of every engagement. Collaborate and guide customer through established data migration best-practices procedures. Ability to work in independently as well as in a remote team environment. Prioritize and work on multiple projects concurrently. Participate in remote meetings with clients to effectively communicating project status.

Planning, sizing, implementing, maintaining, monitoring, reporting, documenting, and supporting of the mainframe VTS subsystems. Determine sizing requirements and appropriate SMS or JCL coding for placement, retention and backups of datasets. Support DFSMS maintenance to include creating, updating and revising constructs for all LPAR’s. Provide support for disaster recovery tests for Mainframe and z/Linux environments. Perform weekly audits of the DFHSM environment and work on correcting the errors. Perform on call duties per on call schedule that includes 24/7 support. Implementation of DFHSM routine and FILTLIST changes. Consolidate DASD volumes no longer required and reclaim them back into the spare pool. Use various Mainframe or Web products for documentation and creating change records for storage maintenance for all LPAR’s. Deletion/Alter of datasets as per requests or research. Checkout, verify and validate Storage products when new/upgraded Mainframe operating system.

Demonstrate a positive work ethic, leadership and team player qualities. Ensures all necessary documentation is completed for daily duties and tasks. Proper medical care for each individual including medication management, medical appointments, and proper documentation and upkeep of medical records. Thoroughly maintains and upkeep the residence for cleanliness. Provide support to each individual supervised by implementing their annual plan of support, goals, and objectives.

Provided safety and security and behavior prevention with therapeutic services. Provide and help prepare community readiness for all residents.

Deliver exceptional customer service following company guidelines. Provided effective resolution to customer issues. Enrolled customers into cost effective plans for the year. Follow HIPPA policy and rules concerning customers information.

Assist psychiatric patients in varies activities. Work directly with patients to reach therapeutic goals. Attend to patients problems and concerns. Provide intervention for behavior problems and crisis situations.

Duties include complete diagnostic of Hp laptops. Buildup and complete tear down of all units. Items replaced are system boards, CPU's, heat sink, top and bottom covers, keyboards, odd, LCD's, LCD bezel and back cover, all cables, wireless cards, and modems, also troubleshooting various operating systems. All work documented in oracle and written paperwork.

Investigated and resolved customer problems with commercial deliveries. Effectively meet customer needs. Build productive customer relationships. Worked with Commercial Parts Specialist and Store Manager to meet delivery obligations & expectations.Prepared reports of business transactions and kept expense account.Entered new customer data and other sales data for current customers into computer database. Communicate with customer service via phone.

Replace Servers at various stores, duties included removing old server and SCSI card. Install SCSI card in new server build server rack and install new server. Ensure that the Wall of televisions are all working and also listening stations are working correctly.