Facilities Management & Maintenance, Inc.-Privately held subsidiary owned by WORK Inc,- Complete Facility Service Company(Promoted from Career Development Specialist, WORK Inc. to Assistant Vice President of Business Development, Facilities Management & Maintenance, Inc.)•Work directly with subject matter experts (SME) and Executive Team in the role of Business Development/Project Manager to integrate and implement a multi-channel, long-range business strategy. •Coordinate with multiple internal/external stakeholders, managed multiple projects, and delivered quality proposal writing with defined win strategy and compliant with the request for proposal (RFP), request for response (RFR), Invitation for Bid (IFB), request for quote (RFQ) requirements, Government Service Administration (GSA) bid process expertise.•Skilled in needs identification and planning to define business objectives, understand scope and technical requirements, and achieve desired results Strong ability to work on multiple proposals simultaneously. •Conduct pre-proposal and bid conference(s) to arrive at a clear understanding of what is required under the proposed contract. •Amalgamate large volumes of information, including technical concepts into written narrative to deliver high quality results meeting stringent deadlines.•Research and create industry- and client-specific bid responses for complex content for proposals .•Responsible for the writing, editing and management of the production of proposals and qualifications, CRM system support. •Conduct market research and assembling supporting documentation to resolution and making quality recommendation. •Create company contracting policies and procedures, updating bid and proposal formats to comply with changes in laws, regulations and ordinances.•Created brand identity, positioning, and strategic plans to launch company into new industry target areas. •Acting as Public Relations Manager

Awarded “Working Together Award” for demonstrating leading cutting edge practices through presentation of "The Impact of Social Networking on Job Development." •Delivered innovative suggestions to senior management team, resulting in 50% revenue program increase and retention of 5 state agency partnerships, •Developed Transitional Assistance Employment Skills Training Program with outcomes of 90% job placement rate, supported program life cycle through effective partnership with both internal/external colleagues through research, analysis, and delivery of customer feedback data to support client service marketing decision.; •Awarded “Working Together Award” for demonstrating leading cutting edge practices through presentation of "The Impact of Social Networking on Job Development." • Delivered innovative suggestions to senior management team, resulting in 50% revenue program increase and retention of 5 state agency partnerships, • Developed Transitional Assistance Employment Skills Training Program with outcomes of 90% job placement rate, supported program life cycle through effective partnership with both internal/external colleagues through research, analysis, and delivery of customer feedback data to support client service marketing decision; •Demonstrated talent for building sales and providing high quality service.

Transportation & Disposal Central Customer Service RepresentativeAwarded recognition for capitalizing and re-establishing lost business account resulting in $1 Million Disposal revenue.•Oversaw a seven member team on a project which capitalized to increase sales revenues originating from loss business, Trained new customer service team members on company systems and procedures for the United States and Puerto Rico territories, •Responded to 60+ customer inquires daily in high-volume call center through effective time management, strong problem solving and analytical ability, •Lead "go-to" person for new customer service representatives and particularly challenging calls as one of the department’s primary mentors/trainers of both new and established employees, • Excelled in proactive and reactive customer conflict resolution interactions