Director, Performance Analytics
CurrentI work closely with internal and external business partners to optimize my department's products and services and to improve the experience of our patients. My data analysis and reporting model provides timely and accurate information to users and helps drive revenue. Specifically, I:-Plan, direct, and control the resources and efforts of the performance analytics team to accomplish company objectives through information management-Work directly with interested stakeholders to examine and report the performance of internal functions, including call center, clinical services and pharmacy operations-Identify opportunities to improve performance of functional areas with a focus on increasing revenue and reducing the cost of services-Hire, train, coach, counsel, and evaluate performance of reporting team members-Obtain resources (people, funding, material) to support my department’s information needs and strategic initiatives