Laura Flores Email & Phone Number

Support clients across North America and South America on a variety of HR tasks, from developing strategies to carrying out tactical HR activities under the HR pillars: • Talent Acquisition and Employer Branding• Onboarding and Offboarding• Compensation and Benefits • Culture and Engagement • Performance Management• Compliance and Administration

Costa Rica

● Partner with HR Team and the department/facility leadership team to implement HR strategies, policies and programs to support the operation and the company culture.● Owning talent management strategies, including performance management, recruitment, coaching, and retention.● Provide consulting and coaching to employees experiencing employee relations issues and challenges that are impacting their job satisfaction or performance.● Partner with leadership to address employee relations issues while ensuring compliance with all company policies and state laws.● Develop and oversee programs including facilities management, worker’s compensation, and all other programs necessary to comply with Costa Rican Labor & Employment Laws.● Lead the recruiting, onboarding, and training activities in coordination with the corporate recruiting and training teams.● Support total rewards team by providing the first level of support for compensation and benefits questions for the Costa Rica office.● Ensure compliance with delivery of internal and external reporting.

Costa Rica

• Great Place to Work 2018 Certification• Ensure a positive and adequate organizational climate: benefits, activities, surveys, constant communication. • Successfully managed the recruitment and selection hiring process of the Costa Rican operation: from posting job specifications to the onboarding strategy• Fostered a team-inclusive environment through effective communication with hiring managers in identifying manpower requirements and planning needs• Developed strong networks to ensure a healthy pipeline of suitably qualified candidates• Strong ability in analytical thinking and conflict resolution• Acknowledged flexibility and ability to multi-task created an opportunity to work as assistant to General Manager of Backcounty.com Costa Rica resulting in exposure to all areas of company management and administration

Ireland

Student at National College of Ireland where I got my certificate in Human Resources Management. Coursework included: Recruitment, Reward Management, Planning, Negotiation, among others.

San José, Costa Rica

• Successfully managed the recruitment and selection hiring process of the Costa Rican operation: from posting job specifications to the onboarding strategy• Fostered a team-inclusive environment through effective communication with hiring managers in identifying manpower requirements and planning needs• Developed strong networks to ensure a healthy pipeline of suitably qualified candidates• Strong ability in analytical thinking and conflict resolution• Acknowledged flexibility and ability to multi-task created an opportunity to work as assistant to General Manager of Backcounty.com Costa Rica resulting in exposure to all areas of company management and administration

• Played a key role in developing, marketing and managing the highly successful Internship Programme• Demonstrated mastery of the human resource knowledge base in providing administrative support to the Human Resource Lead Specialists in the Washington Headquarters• Devised and led initiatives to ensure accessibility of human resource material across the Bank• Acknowledged effective collaboration in the process of integrating the generation of national and international contracts and the development of a significantly improved personnel-management system

Cipd Certificate In Human Resources Management, Human Resources

Master'S Degree, Industrial And Organizational Psychology

Licentiate Degree, Psychology

Graduated Summa Cum Laude with Distinction