Laura Flores Email & Phone Number

• Support clients across North America and South America on a variety of HR tasks, from developing strategies to carrying out tactical HR activities under the HR pillars:
• Talent Acquisition and Employer Branding
• Onboarding and Offboarding
• Compensation and Benefits
• Culture and Engagement
• Performance Management

Costa Rica

• Partner with HR Team and the department/facility leadership team to implement HR strategies, policies and programs to support the operation and the company culture.
• Owning talent management strategies, including performance management, recruitment, coaching, and retention.
• Provide consulting and coaching to employees experiencing employee relations issues and challenges that are impacting their job satisfaction or performance.
• Partner with leadership to address employee relations issues while ensuring compliance with all company policies and state laws.
• Develop and oversee programs including facilities management, worker’s compensation, and all other programs necessary to comply with Costa Rican Labor & Employment Laws.
• Lead the recruiting, onboarding, and training activities in coordination with the corporate recruiting and training teams.

Costa Rica

• Great Place to Work 2018 Certification
• Ensure a positive and adequate organizational climate: benefits, activities, surveys, constant communication.
• Successfully managed the recruitment and selection hiring process of the Costa Rican operation: from posting job specifications to the onboarding strategy
• Fostered a team-inclusive environment through effective communication with hiring managers in identifying manpower requirements and planning needs
• Developed strong networks to ensure a healthy pipeline of suitably qualified candidates
• Strong ability in analytical thinking and conflict resolution

Ireland

Student at National College of Ireland where I got my certificate in Human Resources Management. Coursework included: Recruitment, Reward Management, Planning, Negotiation, among others.

San José, Costa Rica

• Successfully managed the recruitment and selection hiring process of the Costa Rican operation: from posting job specifications to the onboarding strategy
• Fostered a team-inclusive environment through effective communication with hiring managers in identifying manpower requirements and planning needs
• Developed strong networks to ensure a healthy pipeline of suitably qualified candidates
• Strong ability in analytical thinking and conflict resolution
• Acknowledged flexibility and ability to multi-task created an opportunity to work as assistant to General Manager of Backcounty.com Costa Rica resulting in exposure to all areas of company management and administration

• Played a key role in developing, marketing and managing the highly successful Internship Programme
• Demonstrated mastery of the human resource knowledge base in providing administrative support to the Human Resource Lead Specialists in the Washington Headquarters
• Devised and led initiatives to ensure accessibility of human resource material across the Bank
• Acknowledged effective collaboration in the process of integrating the generation of national and international contracts and the development of a significantly improved personnel-management system

Cipd Certificate In Human Resources Management, Human Resources

Master'S Degree, Industrial And Organizational Psychology

Licentiate Degree, Psychology

Graduated Summa Cum Laude with Distinction