Luis Lugo Email & Phone Number

Loveland, Colorado, Us

Fort Collins, Colorado, Us

• Lead a team of 8 direct reports successfully implement numerous integrations with our SAP-based production ERP system, resulting in operational efficiencies for our customers.• Managed the maintenance of integrations resulting in a 70% reduction in errors or downtimes.• Provided tier-three support and other critical integrations to large enterprise customers while managing a team of 8 technical specialists maintaining a 96% retention rate.• Lead the Electronic Data Interchange (EDI) team that supported, set up, and implemented over 100 EDI connections with national trading partners. Helped the team maintain service levels through numerous organizational changes and expansions.• Worked collaboratively with cross-functional teams during customer and executive escalations to maintain and improve customer and partner relationships.

Greenwood Village, Co, Us

• Lead team of 4 system engineers and project coordinators to ensure clients were efficiently onboarded into the various managed service plans.• Collaborated with other departments to ensure agreements were properly executed and invoiced by thoroughly understanding their needs and posing innovative solutions to benefit all parties.• Reviewed and approved team timecards to ensure billable hours were entered and invoiced following company standards.• Acted as escalation engineer for all onboarding and offboarding issues.• Served as on-call manager for a team of System Engineers to ensure 24/7/365 support.

Denver, Colorado, Us

• Develop Microsoft Power BI reports for midstream oil and gas client to gain insights into capacity release contract utilization.• Create mobile work order workflow proof-of-concept applications using PowerApps, SharePoint, and Office 365, for prospective upstream oil and gas companies.• Review and refactor internal legacy ASP.Net C# Web App to allow secure and repeatable deployment to demonstration systems.• Draft DevOps policy used by Premios development teams working on client projects.• Performed root cause analysis on embedded C code for wireless sensor unit that prevented go to market strategy of client's IoT application.• Plan, configure, customize, and train end users and admins on a Salesforce CRM contact management implementation for a non-profit health equity foundation.• Developed MuleSoft ESB solution to import over 20,000 chip manufacturer asset records per day from flat files to Infor EAM using correct field mappings and maintaining relationships between fields in related Infor EAM objects.• Worked with large multi-national financial firm to plan and implement the migration of knowledgebase articles to Salesforce Knowledgebase using MuleSoft ESB.

- Analyse, configure, manage, and maintain all critical business systems including Sitecore CRM based public website running on Windows Azure virtual machines (VMs), Office 365 Enterprise, SharePoint Online corporate and client sites, Exchange and Lync Online messaging, Yammer enterprise social collaboration, and Asterisk based CloudPBX hosted by CBeyond Online.- Configure and develop customer Dynamics CRM Online systems to support customer internal processes.- Integration of customized Point-of-Sale (POS) database backend with Salesforce CRM using open source tools such as Talend Open Studio for Data Integration suite.- Migration of user accounts from on-premise Exchange and Google Apps to Office 365 with no loss of data and minimal disruption.- Modify, test, and deploy custom ASP.Net Membership Provider code written in C# for customer migration of SharePoint 2007 forms-based authentication to SharePoint 2010 claims-based authentication.- Day-to-day operation and technical support for mission critical systems including Microsoft Office 365 Enterprise and Windows Azure Cloud Services. - Develop, stage, test, and deploy changes to numerous commercial, open source, and custom applications used by Spitfire customers. Troubleshoot configuration issues that arise during the implementation of customized solutions.- Maintenance programmer for C++ and Visual Basic based hospital workload measurement and management software. Fixed numerous bugs and implemented enhancement that resulted in a considerable reduction of customer support tickets.- Maintenance programmer for a customized Amdocs Clarify installation, using a combination of proprietary development toolkit, Oracle PL/SQL, and UNIX shell scripts. Provide DBA and application support, as well as server monitoring and preventive maintenance.

Denver, Colorado, Us

Responsible for the day-to-day and emergent technological needs of the Brown Palace Hotel and Spa as well as the Comfort Inn Downtown Denver. Responsibilities spanned all areas of operation including accounting, front desk, guest room key management, high-speed wired and wireless internet access, customer relationship and property management systems, point-of-sale systems, general desktop support, analog and digital phones and PBX, other duties as assigned.- Responsible for the design and management of information systems including administration, integration, analysis and project management. Lead contract support team in troubleshooting IT hardware and software issues ensuring maximum resolution of problems in minimum time and cost.- Worked closely with external vendors to fix long-standing problems with the processing of gift cards through the point-of-sale system. The resolution of this problem resulted in the proper implementation of gift card sales throughout all of the hotel's outlets and website which doubled gift card revenues.- Quickly learned all major systems and performed service and configuration that would normally be contracted to vendors and negotiated existing and new contracts that resulted in significant operational cost savings.- Analyzed the IT projects capital budget under the supervision and leadership of the Director of Finance and scrapped projects that exceeded their capital projections in order to reallocate a maximum amount of funds for needed restoration and repair projects.

Us

On-site technical support engineer at the Tomahawk Cruise Missile Support Activity for the Mission Distribution System and other propriety ComGlobal command and control systems.- Planned, orchestrated and facilitated numerous major and minor system upgrades including the evolution from a UNIX environment to a Windows Active Directory network that spanned various operational commands world-wide.- Instrumental in installing, supporting, upgrading and managing what developed into a 100+ node of state-of-the-art UNIX and Windows based network for the distribution of Tomahawk Cruise Missile missions to fleet assets throughout the world. Fulfilled a full range of routine and emergent network and system administration functions involving access control, user identification, security, firewall, encryption, and help desk support.- Called in as advisor in the planning, development and rollout of the Mission Distribution System. Wrote hundreds of Transact-SQL and Windows/UNIX scripts to improve functionality as well as incorporate tools such as data transformation services to adequately prepare systems for future technological advances.- Created a system that used MS SQL Server’s linked server and data transformation services to create near real-time repository of Tomahawk mission data from multiple sources world-wide that gave decision makers and analysts the capability of integrating missile mission data into battle damage assessments within minutes of receiving post-strike intelligence.

Arlington, Va, Us

Maintain and repair the Mission Data Distribution System at USCINCLANT Cruise Missile Support Activity. See job description for ComGlobal Systems, Inc. These same duties and accomplishments were performed while working as a DoD contractor for the Cruise Missile Support Activity under several defense contractors.

Dallas, Tx, Us

Maintain and repair the Mission Data Distribution System at USCINCLANT Cruise Missile Support Activity. See job description for ComGlobal Systems, Inc. These same duties and accomplishments were performed while working as a DoD contractor for the Cruise Missile Support Activity under several defense contractors.

Maintain and repair the Mission Data Distribution System at USCINCLANT Cruise Missile Support Activity. See job description for ComGlobal Systems, Inc. These same duties and accomplishments were performed while working as a DoD contractor for the Cruise Missile Support Activity under several defense contractors.

Washington, Dc, Us

Electronics technician and watch section supervisor responsible for preventive and corrective maintenance of over 1200 high-speed analog and digital tactical data circuits in support of over 50 commands in Norfolk, VA.- Received Navy Acheivement Medal for superior performance of his duties while serving as high-speed digital communications maintenance technician. - A key person in the traning of 64 technicians in the division’s Job Qualification Requirements (JQR) for duty technicians, a JQR package that covered in-depth troubleshooting procedures for six workcenters, resulting in a significant increase in the technical knowledge of all division personnel and a score of 90.3% in the NAVCAMS LANT PMS inspection.- Conducted extensive hand-on training for all watchstanders on emergency standard procedures, improving the responsiveness of the watch to emergency situations.- Modified and improved test beds that provided off-line testing and troubleshooting capabilites for ASWCCS, WWMCCS, OTCIX/TADIXS, and LRN systems which significantly reduced the down-time for these critical communications circuits.- Assisted NAVELEX engineers with the design and implementation of an interface protocol between KG-84C crypto unit and DAMA multiplexers that enhanced the reliability of CINCLANTFLT’s contingency operations center.- Wrote complex programs for protocol analyzers that simulated network polling between communications systems and tested the operation of the systems to provide effective off-line troubleshooting capabilities.- Received letter of appreciation from the Commander In Chief. U.S. Atlantic Command for outstanding performance during a critical cutover of priority circuits for the commands new Emergency Action (EA) facilities.

Bachelor Of Science - Bs, Management Information Systems And Business Analytics

Information Technology

Information Technology

Organizational Leadership

Electrical And Computer Engineering