Linda Maher Email and Phone Number
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-Need an assessment, Scaled Agile Framework coaching or help implementing Scale Agile Framework in your instance?-Need help selecting the right ITSM solution to reduce costs and empower your teams?-Are you looking for expert guidance in navigating the complexities of migrating from Atlassian Data Center to Atlassian Cloud? Do you need help defining your migration journey and ensuring that all add-ons, customizations, and compliance concerns are considered in your cloud migration?We understand that every business has unique needs, which is why we tailor our solutions to fit your specific requirements. As authorized Atlassian License Resellers, we can help you purchase or renew licenses and optimize usage to reduce costs and increase ROI.Our team can assist you in Scoping, Assessing, Planning, Preparing, Testing, Migrating, and Launching your migration from Data Center to Atlassian Cloud (Jira Cloud, Confluence Cloud, and Bitbucket Cloud). With our expertise, you can have confidence in a successful and seamless migration that elevates your business.We can help you assess your business agility, implement Scaled Agile Framework, and coach you through your program increments to align your issue tracking system with your Scaled Agile Implementation.Additionally, we also specialize in maximizing your ITSM processes through Jira Service Management, assisting with Incident Management, Problem Management, Change Management, Asset Management, and Knowledge Base Management best practices.If you’re looking for a passionate and dedicated team of consultants to help you achieve your business goals, TecVeris is here to help.Want to learn more? Go here for more information https://www.tecveris.com/contact/
Tecveris
View- Website:
- tecveris.com
- Employees:
- 15
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Solutions Architect | Customer Success ManagerTecverisPhiladelphia, Pa, Us -
Solutions ArchitectTecveris Oct 2022 - PresentPhiladelphia, Pennsylvania, United StatesEmpowering Teams & Maximizing Business Alignment via Jira, Confluence, SAFe & ITIL -
Senior Solutions ConsultantBriskedge Solutions Llc May 2021 - Aug 2023Philadelphia, Pennsylvania, United StatesWorking with clients to streamline their processes. Built Jira Software and Jira Service Management projects, as well as reconfigured Jira Software installations during a migration, including configuration of apps Jira Misc Workflow Extensions (JMWE) and Dynamic Forms for Cloud. Also assisted with configuration of Advanced Roadmaps for Jira and created JQL queries/filters for clients to allow for easy searching. Created reporting solutions via Confluence as well as the Table Filter and Charts for Confluence add-on, which utilized Jira exports to Google Sheets. Also built Jira dashboards utilizing the Reports and Timesheets for Jira (AIO Reports) add-on. Provided documentation for configurations created or updated by me. Implemented solutions using built-in Jira Service Management functionality including Forms, Insight (now Assets), and Automation. -
Owner/Baker/Customer Relations/DeliveryBaked Bites By Linda Jun 2018 - May 2021Round Rock, TxFormer Creative director of fun flavors and designs for cupcakes and cakes. Specialized in baking for various dietary restrictions including gluten-free and vegan. I was in constant contact with the customer to make sure initial requirements were met and if the customer had a change request, I ensured that there were no surprises upon delivery. I utilized Trello to organize orders and other tasks. I performed all accounting duties, customer acquisition, customer retention, and maintenance of the website using WordPress. Successfully changed business model due to the pandemic to include contactless delivery.
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Operations Support Analyst, Acp-Ja, Acp-JsdPraecipio Consulting Jul 2016 - Oct 2018Austin, TexasDaily support of internal and external clients using the Atlassian software suite, with special concentration on Jira Software, Jira Service Desk, and Confluence.Administration of complex add-ons such as Automation for Jira, Jira Misc Workflow Extensions, Jira Suite Utilities, Tempo Timesheets, Create on Transition for Jira, Adaptavist ScriptRunner for Jira, eazyBI for Jira, and xMatters Actionable IT Alerts for Jira. Used recipes in Workato to connect Salesforce to HipChat.Performed duties as Jira and Project administrator as needed, including building or modifying projects, defining roles, permissions, workflows, screens, fields, and issue security. Documented all changes in Knowledge Base articles in Confluence.In 2018, led team to upgrade Jira Software using Puppet.Continuous integration of automation which increased efficiency using out of the box Jira Service Desk automation and/or transition post functions via add-ons.As a Confluence and Space administrator, I worked with permissions, creation of templates, troubleshooting macros and add-ons, as well as add-on updates. -
Junior Analyst ITechnical Systems Integration, Inc Aug 2014 - Jul 2016Chesapeake, VaWithin a year of employment, assigned a lead role in an Interactive Electronic Technical Manual (IETM) creation project for the Airborne Mine Countermeasures Stream Recovery Module (ASRM) for the full lifecycle, including creation of the Data Module Requirements List (DMRL), coding DMs using S1000D 4.0 spec, and creating Information Control Numbers (ICNs) for figures. Performed technical, analytical, and logistics work with subject matter experts to provide inputs to a technical manual and logistics document development project. Worked independently to make changes to IETMs in accordance with Technical Manual Evaluation Records (TMERs) and Publication Change Directives (PCDs). Converted IETMs from HTML, Word Documents, and PDFs into the S1000D standard (3.0/4.0) using XML within Arbortext Epic Editor 6. Edited graphics to add or remove callouts and hotspots using IsoDraw 7.0. Created scripts in MS Excel to help streamline HTML/Word/PDF conversions to XML, on average increasing efficiency by 100% and doubling output. -
Help Desk AnalystHiller Systems Inc., Virginia Dec 2012 - Aug 2014Chesapeake, VaAnalyzed and improved processes of different departmentsDeveloped VBA code in Excel spreadsheets to help streamline departmental daily activities and data collectionCreated IT Documentation of reported issues, resolutions, and proceduresProgrammed HTML to update/edit products on the Hiller Online StoreProvided Software, Hardware, and Network support
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Customer Service RepresentativeCegedim Relationship Management Nov 2011 - Dec 2012Chesapeake, VaActed as a liaison between Forest Labs Home Office and Cegedim Service DeskAnalyzed and improved Service Level metricsPhone and email end-user supportTriage for hardware, software, and network issues Active DirectoryBMC Remedy IT Service ManagementDamewareWebExRSA SecurIDCisco VPN client -
Operations Support AnalystEc Power May 2007 - Dec 2008Houston, Texas AreaProvided technical support for the EDI (Gentran 3.2 & GIS) applications and the CIS hosted applicationsEnsured efficient file flow of both inbound and outbound filesRoot cause analysisReviewed, tested and implemented new application changesData analysis in SQL Server and Oracle databasesManipulated files for resubmission with basic Unix commands
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Cs Systems Engineer IiiIntegic Corporation Jul 2000 - Jun 2002Chantilly, VaReplicated and troubleshot issues in their proprietary workflow software, e.PowerWorked closely with Development team to resolve issuesInstalled and configured e.Power in the Maintenance Lab to troubleshoot problemsLead Tech for system work on the lab, consisting of multiple workstation platformsData analysis in SQL ServerData analysis in OracleFollowed up with the customers on timetable of fixes and enhancement requestsPrepared detailed summaries of open issues for weekly meetings with Program/Project Management level officials. -
Telecom Engineer/TrainerNci Information Systems, Inc. Sep 1998 - Feb 2000Mclean, VaInstalled and trained end users on STORES NTDocumented installation projects in daily status reportsDeveloped batch files to streamline designated processes for end usersHelp Desk and Testing support for STORES groupDeveloped Help Desk application in MS AccessConducted onboarding training for new hiresWorked under contract to Defense Supply Center Philadelphia (DSCP). STORES NT was an EDI capable food ordering system written for the US Armed Forces. It was used at over 500 sites worldwide by all military services as well as Job Corps centers across America. STORES NT translated the following EDI transactions to and from prime vendors such as Sysco, US Foods, PFG Performance Food Group, and Labatt: Purchase Orders (850), Receipts (861), Text messages (864), Catalogs (832) and Trading Partner Updates (838). -
Systems Support SpecialistBaker & Mckenzie Mar 1998 - Sep 1998Chicago, IlProvided assistance with software rollout to 400+ clientsConfigured and tested the softwareAdded and deleted users from NT GroupsTrained Help Desk and Information Systems staffDocumented all of the above. -
Desktop Support Specialist, Level 2 LeadDonnelley Enterprise Solutions, Inc. (Desi) Aug 1997 - Mar 1998Washington D.C. And Chicago, IlProvided desktop support for 800+ clientsDelegated trouble tickets to other desktop support techniciansProvided technical training to Helpline (Level 1), desktop support (Level 2), and PC Maintenance (Hardware Support) staffInstalled softwareActed as networking liaison between Helpline and Data Center (Level 3).
Linda Maher Skills
Linda Maher Education Details
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Bachelor Of Science (B.S.) -
Graduate Level Courses Completed
Frequently Asked Questions about Linda Maher
What company does Linda Maher work for?
Linda Maher works for Tecveris
What is Linda Maher's role at the current company?
Linda Maher's current role is Solutions Architect | Customer Success Manager.
What is Linda Maher's email address?
Linda Maher's email address is lf****@****hoo.com
What schools did Linda Maher attend?
Linda Maher attended Virginia Tech, Trailhead By Salesforce, Hollins University.
What skills is Linda Maher known for?
Linda Maher has skills like Ms Access, Dameware, Powerpoint, Windows Server, Active Directory, Bmc Remedy It Service Management, Gentran/gis, Dos, Windows Server 2008, Data Analysis, Microsoft Sql Server, Troubleshooting.
Who are Linda Maher's colleagues?
Linda Maher's colleagues are Anna Rich, Tom Iler, Devin Lematty, Karin Cintron, Sasha Ritchko, Brian Paniccia, Devan Corona.
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