Linda Maher Email & Phone Number

Webster, Fl, Us

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Empowering Teams & Maximizing Business Alignment via Jira, Confluence, SAFe & ITIL

Philadelphia, Pennsylvania, United States

Working with clients to streamline their processes. Built Jira Software and Jira Service Management projects, as well as reconfigured Jira Software installations during a migration, including configuration of apps Jira Misc Workflow Extensions (JMWE) and Dynamic Forms for Cloud. Also assisted with configuration of Advanced Roadmaps for Jira and created JQL queries/filters for clients to allow for easy searching. Created reporting solutions via Confluence as well as the Table Filter and Charts for Confluence add-on, which utilized Jira exports to Google Sheets. Also built Jira dashboards utilizing the Reports and Timesheets for Jira (AIO Reports) add-on. Provided documentation for configurations created or updated by me. Implemented solutions using built-in Jira Service Management functionality including Forms, Insight (now Assets), and Automation.

Round Rock, Tx

Former Creative director of fun flavors and designs for cupcakes and cakes. Specialized in baking for various dietary restrictions including gluten-free and vegan. I was in constant contact with the customer to make sure initial requirements were met and if the customer had a change request, I ensured that there were no surprises upon delivery. I utilized Trello to organize orders and other tasks. I performed all accounting duties, customer acquisition, customer retention, and maintenance of the website using WordPress. Successfully changed business model due to the pandemic to include contactless delivery.

Austin, Texas

Daily support of internal and external clients using the Atlassian software suite, with special concentration on Jira Software, Jira Service Desk, and Confluence.Administration of complex add-ons such as Automation for Jira, Jira Misc Workflow Extensions, Jira Suite Utilities, Tempo Timesheets, Create on Transition for Jira, Adaptavist ScriptRunner for Jira, eazyBI for Jira, and xMatters Actionable IT Alerts for Jira. Used recipes in Workato to connect Salesforce to HipChat.Performed duties as Jira and Project administrator as needed, including building or modifying projects, defining roles, permissions, workflows, screens, fields, and issue security. Documented all changes in Knowledge Base articles in Confluence.In 2018, led team to upgrade Jira Software using Puppet.Continuous integration of automation which increased efficiency using out of the box Jira Service Desk automation and/or transition post functions via add-ons.As a Confluence and Space administrator, I worked with permissions, creation of templates, troubleshooting macros and add-ons, as well as add-on updates.

Chesapeake, Va

Within a year of employment, assigned a lead role in an Interactive Electronic Technical Manual (IETM) creation project for the Airborne Mine Countermeasures Stream Recovery Module (ASRM) for the full lifecycle, including creation of the Data Module Requirements List (DMRL), coding DMs using S1000D 4.0 spec, and creating Information Control Numbers (ICNs) for figures. Performed technical, analytical, and logistics work with subject matter experts to provide inputs to a technical manual and logistics document development project. Worked independently to make changes to IETMs in accordance with Technical Manual Evaluation Records (TMERs) and Publication Change Directives (PCDs). Converted IETMs from HTML, Word Documents, and PDFs into the S1000D standard (3.0/4.0) using XML within Arbortext Epic Editor 6. Edited graphics to add or remove callouts and hotspots using IsoDraw 7.0. Created scripts in MS Excel to help streamline HTML/Word/PDF conversions to XML, on average increasing efficiency by 100% and doubling output.

Chesapeake, Va

Analyzed and improved processes of different departmentsDeveloped VBA code in Excel spreadsheets to help streamline departmental daily activities and data collectionCreated IT Documentation of reported issues, resolutions, and proceduresProgrammed HTML to update/edit products on the Hiller Online StoreProvided Software, Hardware, and Network support

Chesapeake, Va

Acted as a liaison between Forest Labs Home Office and Cegedim Service DeskAnalyzed and improved Service Level metricsPhone and email end-user supportTriage for hardware, software, and network issues Active DirectoryBMC Remedy IT Service ManagementDamewareWebExRSA SecurIDCisco VPN client

Houston, Texas Area

Provided technical support for the EDI (Gentran 3.2 & GIS) applications and the CIS hosted applicationsEnsured efficient file flow of both inbound and outbound filesRoot cause analysisReviewed, tested and implemented new application changesData analysis in SQL Server and Oracle databasesManipulated files for resubmission with basic Unix commands

Chantilly, Va

Replicated and troubleshot issues in their proprietary workflow software, e.PowerWorked closely with Development team to resolve issuesInstalled and configured e.Power in the Maintenance Lab to troubleshoot problemsLead Tech for system work on the lab, consisting of multiple workstation platformsData analysis in SQL ServerData analysis in OracleFollowed up with the customers on timetable of fixes and enhancement requestsPrepared detailed summaries of open issues for weekly meetings with Program/Project Management level officials.

Mclean, Va

Installed and trained end users on STORES NTDocumented installation projects in daily status reportsDeveloped batch files to streamline designated processes for end usersHelp Desk and Testing support for STORES groupDeveloped Help Desk application in MS AccessConducted onboarding training for new hiresWorked under contract to Defense Supply Center Philadelphia (DSCP). STORES NT was an EDI capable food ordering system written for the US Armed Forces. It was used at over 500 sites worldwide by all military services as well as Job Corps centers across America. STORES NT translated the following EDI transactions to and from prime vendors such as Sysco, US Foods, PFG Performance Food Group, and Labatt: Purchase Orders (850), Receipts (861), Text messages (864), Catalogs (832) and Trading Partner Updates (838).

Chicago, Il

Provided assistance with software rollout to 400+ clientsConfigured and tested the softwareAdded and deleted users from NT GroupsTrained Help Desk and Information Systems staffDocumented all of the above.

Washington D.C. And Chicago, Il

Provided desktop support for 800+ clientsDelegated trouble tickets to other desktop support techniciansProvided technical training to Helpline (Level 1), desktop support (Level 2), and PC Maintenance (Hardware Support) staffInstalled softwareActed as networking liaison between Helpline and Data Center (Level 3).

Bachelor Of Science (B.S.)

Education record

Graduate Level Courses Completed