•Customising the Salesforce platform by designing, developing and deploying page layouts, components, visual force pages to meet the clients needs.•Implementing business logic in different customer organisations by developing workflow rules and defining related tasks, time-triggered tasks, email alerts and field updates.•Involved in client meetings and implementing the process based on the clients requirements.•Helping clients develop & fine-tune reports, dashboards so they yield meaningful metrics in both Japanese and English

•Handled shipping, delivery & communication logistics of Personal Protective Equipment and industrial safety equipment.•Monitored and responded to client emails. Resolved complaints and issues promptly. Increased customer retention by 37%.•Used MS office suite for correspondence, scheduling, and reports. Decreased clerical errors and scheduling mistakes by 50%