Larissa Fogaca Email & Phone Number

São Paulo, Sp, Br

United States

United States

As Director of Onboarding at Growth99, a marketing agency and SaaS company, I lead the strategic vision and operational management of the client onboarding process, focusing on efficiency, client satisfaction, and delivering successful project outcomes.- Led the onboarding process, creating new workflows that improved efficiency and increased client satisfaction in the medical aesthetics, wellness, and dental industries.- Consistently managed a high-volume pipeline, overseeing the… Show more As Director of Onboarding at Growth99, a marketing agency and SaaS company, I lead the strategic vision and operational management of the client onboarding process, focusing on efficiency, client satisfaction, and delivering successful project outcomes.- Led the onboarding process, creating new workflows that improved efficiency and increased client satisfaction in the medical aesthetics, wellness, and dental industries.- Consistently managed a high-volume pipeline, overseeing the completion of approximately 40 projects per month, with up to 200 projects in total across onboarding.- Trained and mentored a team of 13 project managers on newly implemented processes, resulting in improved team performance and consistently high project delivery rates.- Oversee the onboarding team's efforts in assisting clients with training and integrations on the CRM and marketing platform, providing mentorship to support and enhance these initiatives.- Collaborate with the executive leadership team to align onboarding strategies with company objectives, contributing to the overall growth and operational success of the business. Show less

United States

As Project Manager, I oversaw client onboarding projects, ensuring timely execution and alignment with client goals in the medical aesthetics and wellness industries.Consistently the top-performing Project Manager, completing the highest number of projects per month while maintaining quality and meeting client expectations.- Managed end-to-end onboarding for new clients, coordinating between sales, design, and development teams to ensure smooth project launches.-… Show more As Project Manager, I oversaw client onboarding projects, ensuring timely execution and alignment with client goals in the medical aesthetics and wellness industries.Consistently the top-performing Project Manager, completing the highest number of projects per month while maintaining quality and meeting client expectations.- Managed end-to-end onboarding for new clients, coordinating between sales, design, and development teams to ensure smooth project launches.- Successfully delivered high-quality websites and digital marketing solutions within set timelines, enhancing client satisfaction and meeting project goals.- Streamlined communication and collaboration across departments, leading to more efficient project workflows and improved client engagement.- Worked closely with clients to understand their needs, delivering customized solutions that aligned with their business objectives.- Trained clients and assisted them with integrations on the company’s CRM and marketing platform, ensuring successful adoption and utilization. Show less

Los Angeles Metropolitan Area

As a Virtual Assistant and Social Media Manager, I supported a variety of clients by managing social media strategies, internal communications, and administrative tasks to enhance brand visibility and streamline business operations. Consistently received 5/5 star reviews from clients for delivering high-quality results and excellent communication.- Managed social media accounts across various platforms, developing content strategies, creating posts, and scheduling content to… Show more As a Virtual Assistant and Social Media Manager, I supported a variety of clients by managing social media strategies, internal communications, and administrative tasks to enhance brand visibility and streamline business operations. Consistently received 5/5 star reviews from clients for delivering high-quality results and excellent communication.- Managed social media accounts across various platforms, developing content strategies, creating posts, and scheduling content to increase engagement and brand visibility.- Conducted regular performance audits, analyzing social media metrics to identify growth opportunities and recommend adjustments to content strategies.- Coordinated with graphic designers and content creators to produce high-quality visuals and posts that aligned with clients' branding and campaign goals.- Developed and maintained content calendars, internal communications, and articles for platforms like intranets to support employer branding and employee engagement.- Provided administrative support, including managing schedules, coordinating meetings, and organizing business operations to ensure smooth project execution.- Created and maintained spreadsheets to track business and social media performance, offering clients clear insights and data-driven recommendations. Show less

Brazil

- Provided software support to students, staff, and senior management, ensuring smooth operation and troubleshooting for all users.- Managed new course creation, system updates, enrollment period setups, and event creation within the university's software.- Handled research requests, data entry, and various support tasks related to the institution’s systems.- Demonstrated strong organizational skills and problem-solving abilities in a fast-paced environment.

Brazil

Appointed as the official signatory for diploma registrations in 2012, handling critical documentation processes.- Audited student documentation to verify legal and academic compliance, ensuring all graduation requirements were met.- Managed adjustments for student records and oversaw the registration and certification of diplomas.

Brazil

- Managed customer orders, planned product delivery, and prepared technical proposals, with a focus on cost analysis and pricing.- Collaborated with inventory, sales, finance, production, and logistics teams to align project objectives and optimize workflow.- Improved the estimation process, ensuring efficient communication across departments.

Brazil

- Produced reports on non-conformities, productivity, deadlines, and key performance indicators (KPIs) to track and improve production quality.- Led meetings and committees to address production issues and customer complaints, creating actionable plans to enhance processes.- Played a key role in optimizing production workflows and improving overall quality standards.

Bachelor'S Degree, Culinary Arts/Chef Training

Associate'S Degree, Management

Bachelor'S Degree, Business Administration And Management, General