-Support the Trackside team in the Trackcom to Avtec Outpost radio replacement program.-Manage, order and ship equipment for 500+ sites in Canada and USA.-Program Avtec Outpost endpoint with site specific information and standard files.-Maintain lab and test all equipment before sending to field.-Coordinate with field managers and techs to ensure equipment is installed according to schedule and MOP.-Prepare and distribute site survey package for each site.-Manage duplexer deliveries and shipments between sites.-Complete daily and weekly reports and present to management.-Ensure all health and safety standards are followed.

- Support our field crews who place fiber drops as part of Telus’ New Growth Market (NGM) program.- Action escalations received from Telus and builders to ensure drops are placed or repaired in a timely manner.- Main point of contact for our weekly drop status and escalation calls with Telus.- Complete pre-fielding for pole attachments utilizing a Trimble GPS unit and Katapult technology.- Provide Inside Plant support for the Design and Engineering department.- Process One-Call locate requests for all Focus PMs.- Co-ordinate vehicle maintenance and repairs.- Manage inventory and order material.

🟃 Support our Customer Solutions Delivery (I&R) team, which provides TELUS products and services to customer’s premise.🟃 Meet productivity, quality, sales and safety metrics, on a monthly, quarterly and yearly basis.🟃 Facilitate the ongoing training and development off all area employees, by presenting Safety, Customer Satisfaction and Value Generation training courses.🟃 Responsible for team performance, annual assessments and performance augmentation, in alignment with TELUS’ Performance Standards.🟃 Responsible for interviewing potential employees, ensuring employee engagement and tasked with addressing performance issues, up to and including termination.🟃 Able to have tough conversations and make decisive calls.🟃 Ensure all safety guidelines are followed and training is up to date.🟃 Work with peers to build and support a high-performance culture, by being a key driver, in our journey towards better performance, talent attraction and retention🟃 Work with Telecon and TELUS stakeholders to improve the customer experience and ensure that performance objectives are met.

- Performed site-level leadership over field personnel while coordinating with the Operations Manager, Operations Coordinator and/or Project Manager.- Construction oversight management. Evaluated potential & actual build issues and effectively made the right on-going ‘tactical calls’ necessary to keep the overall Falcon Build Activities in a community on track and moving to a successful overall conclusion.- Build quality inspection: Detail oriented person. Very knowledgeable in the requirements of Outside and Inside Plant Build activities and able to independently assess the state of conformance of works being performed and/or works completed, along with properly documenting my findings.- Work with the customer, and vendors in completing drops to a home or business. Liaise with the Quality management team and RMM (Regional Marketing Manager), when required.- Subject matter expert in TELUS standards, as they pertain to aerial and buried drops, for both new and existing residences and businesses.- Responsible for 12 communities and the Fiber Service Areas (FSAs) in each community (Approximately 35 FSAs in each community, with a minimum of 200 potential customers in each FSA).- Perform Health and Safety inspections, to ensure field crews adhere to TELUS standards.

Project Manager (Integration Site Manager)- Manage and provide strategic direction, to both the Prime Contractor (Ledcor), and internal Harris technicians, as they construct install the LMR sites throughout Alberta Canada, to achieve department goals for customer satisfaction, revenue, and gross margin goals of the program.- Responsible for managing cost, schedule, and technical performance requirements of program teams through all phases from inception to completion (e.g., proposal review, planning, scheduling, installation, system acceptance, etc) for the 124 out of 323 sites that I was assigned in the network.- Review and influence site bids/proposals opportunities and program changes to ensure proposed solutions meet requirements for feasibility of implementation and profitability.-Provide innovative solutions to resolve difficult customer challenges for each site.- Collaborate with senior level business and technical resources to ensure that the strategy, planning and delivery approach will achieve the desired end results.Implementation Systems Specialist- Inside Plant (ISP), design and layout of equipment configurations for new and collocate shelters to achieve consistent implementation of the communications network. This includes preparing drawings (Visio), statements of work, selection and communication of best implementation practices for 161 of 323 sites. This would include but not be limited to equipment selection, rack-ups, mechanical support, alarming, application of AC & DC power and grounding standards.- Responsible for designing, developing, and implementing integration plans and implementation procedures for hardware, software and facilities.- Work directly with customers, sales team, program management, and product engineering teams as well as preparing and presenting technical presentations and status reviews.

- Develop and implement policies, procedures, goals, objectives and organizational structure for assigned operating unit within the framework of corporate policy.- Provide operational, financial, technical and resource support, to any number of projects.- Review financial statements, sales, activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.- Work with our customers Project Managers, to ensure that projects stay on time, budget, and to make adjustments where required.