Account Receivable Duties:Received checks and credit card payments for company products.Used QuickBooks to record and preform company accounting tasks.Collected past-due payments and left log of communications.Provided email communications for billing and logistic concerns.Preformed refunds and credits successfully.Entered pre-payments on Proforma invoices.Calculated and gathered deposits every Tuesday and Thursday.Received the mail and entered bills for payment.Processed outgoing mail for variety of package sizes.Customer Service Representative Duties:Acted as the point of contact for the organization.Responded to high volume general email box.Answered multi-line phone for entire company.Assisted stores and clients with customer service related questions and inquiries.Advised clients on multiple products and accessories.Memorized over 270 item and part numbers.Served as number one customer service representative.

• Oversaw reception/front desk, including mail, faxes, switchboard, and maintenance of postal meter, phones, printers, and fax machines.• Greeted guests and difficult situations with a smile and polished professionalism.• Maintained a sense of urgency and confidentiality required by my position.• Memorized and utilized phone extensions for 45+ employees as well as names and positions of employees in all 47+ Gentle Dental office locations around New England.• Acted as the point of contact for the entire corporation.• Performed executive support daily.• Managed calendars, schedules, and events business-wide.• Excellent time management execution.• Completed side projects and presentations assigned by other employees to a degree of high satisfaction.• Acted as an all-around handywoman and jack-of-all-trades in the office environment.• Organized meetings and conference room usage amongst the chaos of a corporate office.• Purchased and stock office supplies.• Coordinated mass mailings.• Ordered and set up food for company events 1-3 times a week with an average of 10 people and twice a month with an average of 50 people.

(CONTRACT)• Greeted and received customers in person and via telephone for commercial real estate firm responsible for 11 million square feet in 65 properties.• Oversaw reception, including mail, faxes, switchboard and maintenance of postal meter and fax machine.• Directed customers to appropriate department or personnel.• Provided customer service.• Demonstrated effective time management.• Facilitated communication between property owner and lessees.• Coordinated mass mailings.• Assisted with designing office spaces to attract renters.• Took inventory and assigned décor to designated offices.

• Assembled, operated, and maintained telescopes.• Led public tours of university observatory on all aspects of telescope usage, identifying constellations, and understanding outer space.• Performed presentations for the public and colleagues.• Lead staff training and development.• Elected to senior operator to provide executive support.