Luis Garza Email & Phone Number

Houston, Texas, Us

Develop and document understanding of business processes.Maintain the integrity and accuracy of all HRIS data.Manage data entry for new hires, rehires, acquisition and employees including but not limited to payroll data, internal transfers and status changes.Respond to all regulatory requests as needed.Serve as a system administrator for HR systems and applications.Ensuring security, end-user access, and data integrity across all HR platforms.Works with HR systems to generate complex and ad-hoc reports upon requests, ensuring accurate data and customer requirements are met.Assist in review, testing and implementation of HRIS system upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Maintain HRIS system tables. Document process and results.Determine the validity of other modules and ensure current modules are being utilized and optimized to the fullest.Develop a regular monthly audit schedule to review the integrity of data in the HRIS system and databases.Serve as liaison for data testing and auditing for the HR team and other compliance requirements.Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes that includes UAT, writing of test scripts and deployment.Work with internal business users to demonstrate the changes to the system and ensure all relevant business needs are addressed.Work closely and collaboratively with management and project managers on new and existing initiatives to enhance the user experience.Deliver functional specifications that includes functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to business users and development staff.

Houston, Texas, Us

Develop and document understanding of business processes.Maintain the integrity and accuracy of all HRIS data.Manage data entry for new hires, rehires, acquisition and employees including but not limited to payroll data, internal transfers and status changes.Respond to all regulatory requests as needed.Serve as a system administrator for HR systems and applications.Ensuring security, end-user access, and data integrity across all HR platforms.Works with HR systems to generate complex and ad-hoc reports upon requests, ensuring accurate data and customer requirements are met.Assist in the development and maintenance of end-user training materials.Serve as liaison for data testing and auditing for the HR team and other compliance requirements.Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes that includes UAT, writing of test scripts and deployment.Deliver functional specifications that includes functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to business users and development staff.

Houston, Tx, Us

Process all new hires(including acquisitions) in HCM and other HR Systems.Process all employee changes in HCM and other HR Systems.Ensure accuracy and integrity of all HR data.Work collaboratively with Payroll and Benefits teams to ensure accuracy of data and processes.Work with HR Managers as needed to resolve issues/ questions.Escalate issues to other team members and/or the manager when needed.Serve as a point of contact to manage and resolve issues in the HRIS system.Troubleshoot and enter tickets for any HRIS related technical issues.Establishes and maintains appropriate role based security structure within the HRIS systems and manages employee access.Assist in review, testing and implementation of HRIS system upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix. Maintain HRIS system tables. Document process and results.Provide support for HRIS, including researching and resolving HRIS problems, unexpected results or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.Write, maintain and support a variety of reports or queries using appropriate reporting tools.Assists in development of standard reports for ongoing needs.Maintain awareness of current trends in HRIS with a focus on product and service development, delivery and support and application of key technologies.Assist in the development and maintenance of end-user training materials.Act as a liaison between HR and Information Technology.Support HR functions by answering HR inquiries or directing to applicable team.

Houston, Tx, Us

Provide tier 1 and tier 2 help desk support for end users and mission critical systems. Provide technical assistance and support for incoming issues and requests related to computer systems, network equipment, software, and hardware. Respond in a timely manner to customer inquiries for help through problem recognition, research, isolation, resolution, and follow-up steps. Respond to telephone calls, e-mail, and personnel requests for technical support. Document, track, and monitor problems to ensure a timely resolution. Recommends system modifications to reduce user problems. Assist with various hardware and software upgrades. Set up new users with workstations, mailbox and phone. New store system installation of computer equipment, software and networking components. Travel locally and out of state to provide onsite technical support of individual restaurant locations. Perform computer and server backups. Monitors servers, storage, and related systems for performance and reliability. Installs and configures new or existing servers and storage hardware, software, and operating systems.

Provide help desk support and resolve problems to the end user. Monitor and respond quickly and effectively to requests received through the IT help desk. Modify configurations, utilities, software default settings, etc. Maintain inventory of all equipment, software and software licenses. Create or assign users and computers to proper groups in Active Directory. Run diagnostic programs to resolve problems and perform computer backup. Train end users. Obtain quotes for IT parts, etc. Design Reports with Crystal Reports for Human Resources. Performed other tasks as assigned.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, modify, and repair computer hardware and software. Maintain daily performance of computer systems. Run diagnostic programs to resolve problems and perform computer backup. Resolve technical problems with network. Install computer peripherals for users. Clean up computers. Follow up with end users to ensure issue has been resolved. Designed and programmed standards based websites utilizing various programming languages including HTML, CSS and JavaScript. Implemented CMS systems and e-commerce shopping carts through open source platforms WordPress. Administered Google Analytics. Performed other tasks as assigned.

Tx, Us

Assisted with computer repairs, formatting, setting up computer labs and installing software.Run diagnostic programs to resolve problems.Resolve technical problems with the network. Install computer peripherals for users.Clean up computers.Follow up with end users to ensure the issue has been resolved.Obtain quotes for IT parts, etc.Supported and created web pages for the Help Desk within the University using SharePoint.Performed other tasks as assigned.